Technical Support Specialist: Customer Champion

Metacom Careers; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers in Pasig, Philippines is seeking a customer-focused Technical Support Specialist. You will assist customers via phone, email, and chat, troubleshoot hardware and software issues, and document interactions in the CRM system.

You will collaborate with team members to improve support processes, educate customers on product features, and ensure fast, effective resolution of inquiries in a fast-paced environment.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of experience in a technical support role.
• Proficiency in CRM software.
• Strong written and verbal communication in English.
• Excellent teamwork and interpersonal skills.
• Ability to handle customer queries and complaints effectively.

Responsibilities

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues effectively.
• Document customer interactions and solutions in the CRM system.
• Collaborate with team members to improve support processes and customer satisfaction.
• Educate customers on product features and usage for maximum efficiency.

Skills

Communication in English

Teamwork

Customer service

Education

Bachelor’s degree in a relevant field

Tools

CRM software

Job description

Metacom Careers in Pasig, Philippines is seeking a customer-focused Technical Support Specialist. You will assist customers via phone, email, and chat, troubleshoot hardware and software issues, and document interactions in the CRM system.

You will collaborate with team members to improve support processes, educate customers on product features, and ensure fast, effective resolution of inquiries in a fast-paced environment.