Technical Support Specialist: Customer Champion

Metacom Careers; Pasig; On-site; PHP 180,000 - 320,000; Full time

Job summary

Metacom Careers in Pasig, Philippines is seeking a customer-focused Technical Support Specialist. You will assist customers via phone, email, and chat, troubleshoot hardware and software issues, and document interactions in the CRM system.

You will collaborate with team members to improve support processes, educate customers on product features, and ensure fast, effective resolution of inquiries in a fast-paced environment.

Qualifications

• Customer-focused mindset and service orientation.

Responsibilities

• Assist customers via phone, email, and chat.
• Troubleshoot hardware and software issues.
• Document interactions in the CRM system.
• Collaborate with team to improve support processes.
• Educate customers on product features.
• Ensure fast and effective resolution of inquiries.

Skills

Customer service

Technical support

CRM knowledge

Clear communication

Job description

Metacom Careers in Pasig, Philippines is seeking a customer-focused Technical Support Specialist. You will assist customers via phone, email, and chat, troubleshoot hardware and software issues, and document interactions in the CRM system.

You will collaborate with team members to improve support processes, educate customers on product features, and ensure fast, effective resolution of inquiries in a fast-paced environment.