Tech Customer Support Specialist

Wipro Technologies; Cebu City; On-site; PHP 201,000 - 279,000; Full time

Job summary

Wipro Limited in Cebu City, Philippines, is seeking a Customer Service Helpdesk professional to provide effective technical support to processes and resolve client issues, via phone, chat and email.

The role requires fluency in English, strong communication, the ability to handle multiple priorities in a fast-paced environment, and attention to detail. Fresh graduates and undergraduates are welcome; training provided.

Qualifications

• Fluent in English is a must.
• Excellent telephone and email communication skills.
• Must be detail oriented, reliable and able to handle multiple priorities in a fast-paced environment.
• Solves routine problems and gathers needed information from the customer.
• Able to communicate product and process information clearly.

Responsibilities

• Communicate with customers by composing accurate, prompt replies via phone, chat and email.
• Handle difficult or sensitive issues in a polite and tactful manner.
• Record, track, and document customer queries and resolutions.
• Follow standard processes to resolve client queries and meet SLAs.
• Escalate issues to team leaders when necessary.

Skills

Customer service

English fluency

Communication skills

multitasking

Education

College Undergraduate/High School Graduate

Job description

Wipro Limited in Cebu City, Philippines, is seeking a Customer Service Helpdesk professional to provide effective technical support to processes and resolve client issues, via phone, chat and email.

The role requires fluency in English, strong communication, the ability to handle multiple priorities in a fast-paced environment, and attention to detail. Fresh graduates and undergraduates are welcome; training provided.