Entry-Level Client Support Specialist

Wipro; Manila; On-site; PHP 223,000 - 312,000; Full time

Job summary

Wipro Limited is seeking a customer service associate in Manila to professionally handle incoming calls, resolve issues promptly, and maintain a courteous, patient demeanor.

You will listen to customer needs, demonstrate empathy, stay knowledgeable about Wipro's products and services, and document interactions in our systems to meet KPIs.

The role emphasizes teamwork, accuracy, and contributing to customer satisfaction and business performance.

Responsibilities

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
• Participate in activities designed to improve customer satisfaction and business performance

Job description

Wipro Limited is seeking a customer service associate in Manila to professionally handle incoming calls, resolve issues promptly, and maintain a courteous, patient demeanor.

You will listen to customer needs, demonstrate empathy, stay knowledgeable about Wipro's products and services, and document interactions in our systems to meet KPIs.

The role emphasizes teamwork, accuracy, and contributing to customer satisfaction and business performance.