Technical Support Representative | Up to 28K SP | Vertis North QC Site

Nezda Technologies, Inc.; Quezon City; Hybride; PHP 201 000 - 357 000; Plein temps

Résumé du poste

Nezda Technologies, Inc. is seeking a Technical Support Representative for a hybrid role in Metro Manila, with onsite requirements during the probationary period.

The position involves working on a shifting schedule (morning, mid, and graveyard shifts) to support customers. Ideal candidates have at least a high school diploma, with 1 year of BPO TSR experience and strong communication and troubleshooting skills.

Qualifications

• High school graduate or equivalent.
• Minimum 1 year of BPO TSR experience.
• Willing to work onsite and on a shifting schedule.

Responsabilités

• Provide technical support to customers.
• Troubleshoot technical issues.
• Communicate effectively with customers and team members.

Connaissances

Good communication

Troubleshooting

Formation

High School graduate

Description du poste

About the role

We are looking for a Technical Support Representative to join our team. This is a hybrid role upon regularization, with an onsite requirement during the probationary period. You will work on a shifting schedule including morning, mid, and graveyard shifts.

Key responsibilities

• Provide technical support to customers

• Troubleshoot technical issues

• Communicate effectively with customers and team members

About you

• At least a High School Graduate

• Minimum of 1 year of BPO Technical Support Representative (TSR) experience

• Good communication and troubleshooting skills

• Willing to work onsite and on a shifting schedule