Technical Support Representative | ₱37.5K Package | Gaming & Consumer Tech

Enshored Inc.; Metro Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

Enshored Inc. is seeking a customer support professional with 2–4 years in technical assistance or help desk roles. You’ll diagnose consumer tech issues and provide simple, actionable guidance to non-technical users, with clear English writing and a 40 WPM typing speed.

Experience handling payments, billing questions, returns, and account requests is valued. You should demonstrate ownership, prioritize tasks, and adapt quickly in a fast-moving startup environment.

Qualifications

• 2–4 years of professional experience in technical assistance, customer care, help desk, or another technology-focused service role.
• Solid grasp of everyday consumer tech, covering devices, software, apps, basic connectivity, and issue diagnosis.
• Skilled at turning complex technical problems into straightforward, easy-to-follow guidance for non-technical users.
• Strong English writing ability, with communication that feels polished, approachable, direct, and easy to follow.
• A minimum typing speed of 40 WPM, while maintaining a high level of accuracy.
• Practical experience handling payments and billing questions, product returns, order-related issues, and customer account requests.
• A genuine service-oriented approach, demonstrating patience, understanding, ownership, and a commitment to achieving positive customer outcomes.
• Able to take ownership of tasks, make sound decisions with limited direction, and adjust quickly to changing priorities within a fast-moving startup or early-stage environment.

Skills

Technical support

Customer service

Problem diagnosis

English writing

Typing speed

Billing support

Ownership

Prioritization

Tools

Intercom

Notion

Job description

What You’ll Bring

• 2–4 years of professional experience in technical assistance, customer care, help desk, or another technology-focused service role

• A solid grasp of everyday consumer tech, covering devices, software, apps, basic connectivity, and issue diagnosis

• Skilled at turning complex technical problems into straightforward, easy-to-follow guidance for non-technical users

• Strong English writing ability, with communication that feels polished, approachable, direct, and easy to follow

• A minimum typing speed of 40 WPM, while maintaining a high level of accuracy

• Practical experience handling payments and billing questions, product returns, order-related issues, and customer account requests

• A genuine service-oriented approach, demonstrating patience, understanding, ownership, and a commitment to achieving positive customer outcomes

• Able to take ownership of tasks, make sound decisions with limited direction, and adjust quickly to changing priorities within a fast-moving startup or early-stage environment

Bonus Points If You Have

• Hands-on exposure to Intercom or comparable customer service and CRM systems

• Experience using Notion or similar platforms to organize internal resources, guides, and support documentation

• Background assisting customers with consumer electronics, connected devices, or digital membership/subscription offerings

• Involvement in a newly launched, pilot, early-stage, or first-generation customer service operation

• A track record of creating, refining, or introducing service workflows as a company or team scales

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Applicant Privacy Notice & Consent

1. How We Use Your Data

When you apply for a position with us, Enshored, Inc. (“Enshored”) collects and processes your personal data to evaluate your suitability for employment. This includes reviewing your resume, references, and any details provided during interviews. Your data may also be shared with our authorized service providers who process data on our behalf, solely in connection with this recruitment activity.

2. Retention

If your application is successful, this data will become part of your personnel file. If we do not hire you at this time, we will keep your information on file for two (2) years for record-keeping and talent pool purposes.

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Consent Statement

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