Technical Support Representative

Professional Recruiters Hub, Inc.; Taguig; On-site; PHP 335,000 - 536,000; Full time

Benefits offered by this job

Government Mandated Benefits

Insurance Health & Wellness

Company Equipment

Retirement Plan

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A recruiting firm is seeking a Customer Support Specialist for EV chargers based in Taguig. The successful candidate will diagnose and resolve customer issues, communicate effectively with internal teams and clients, and ensure performance standards are met. Relevant educational background and experience in electrical concepts are essential. The position offers flexibility for shifts and a range of benefits including health insurance and company equipment.

Qualifications

• Excellent verbal and written communication in English.
• Experience with LAN and WAN networks, and troubleshooting.
• Basic understanding of electrical concepts.
• Experience with LAN/WAN networks, TCP, VPN, and OSI troubleshooting.
• Excellent verbal and written communication in English.
• Flexible for shifting and hybrid schedules.

Responsibilities

• Diagnose and resolve customer issues related to EV chargers.
• Proactively monitor equipment uptime and performance.
• Collaborate with team members and other internal teams.
• Follow up with manufacturers, service providers, and internal teams on open tickets.
• Meet client SLA targets for MTTA and MTTR on tickets, including emergencies and outages.
• Collaborate with team members through daily stand-up meetings and other communication tools.
• Consistently meet work and performance review expectations, ensuring high quality and productivity.
• Collaborate efficiently with other internal and external teams to resolve open tickets.
• Perform additional tasks as assigned.

Skills

Verbal communication in English

Written communication in English

Basic understanding of electrical concepts

Experience managing wireless carriers

Troubleshooting and provisioning

LAN and WAN network experience

TCP communication knowledge

VPN and OSI layer troubleshooting

Education

Associate/Bachelor’s degree or relevant vocational course

Tools

Five9 SoftPhone

Job description

Overview

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Responsibilities

• Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed
• Communicate with customers and technicians via Five9 SoftPhone
• Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed
• Follow up with manufacturers, service providers, and internal teams on open tickets
• Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations
• Collaborate with team members through daily stand-up meetings and other communication tools
• Consistently meet work and performance review expectations, ensuring high quality and productivity standards
• Collaborate efficiently with other internal and external teams to resolve open tickets
• Perform additional tasks as assigned

Qualifications

• Associate/Bachelor’s degree or any relevant vocational course and/or relevant certifications
• Basic understanding of electrical concepts, including voltage, current, and power
• Experience managing wireless carriers, troubleshooting and provisioning/deactivation
• Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting
• Excellent verbal and written communication in English
• Flexible for shifting and hybrid schedules

Benefits

• Government Mandated Benefits
• Insurance Health & Wellness: Accidental Death & Dismemberment Insurance, Dental Insurance, Life Insurance, Retiree Health & Medical, HMO
• Company Equipment, Open Workspace, Retirement Plan
• Maternity & Paternity Leave, Sick Leave, Vacation Leave

Working Location

Uptown Place Tower 3, Uptown Place Tower 3. Corner, 11th Ave, Taguig City, Metro Manila, Philippines

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