TECHNICAL SUPPORT L3

Asticom Technology Inc; Metro Manila; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO / Medical Insurance Coverage

13th Month Pay

Paid Vacation & Sick Leaves

Night Differential Pay

Overtime Pay

PH statutory benefits (SSS/PhilHealth/

Pag-IBIG

Job summary

Asticom Technology Inc. in Metro Manila is seeking a Level 3 Technical Support Engineer to resolve advanced escalations and ensure stable operations across enterprise applications.

The role offers a hybrid work setup with on-site options and direct hiring with government benefits, HMO, and shifting allowances. You will collaborate with software developers and system architects to isolate bugs and deliver robust technical solutions.

Qualifications

• Degree in IT, Computer Science, or related technical field.
• 3–5 years of experience in advanced technical support or systems engineering.
• Strong diagnostic capabilities with scripting exposure.
• Familiar with database queries, logs analysis and network protocols.

Responsibilities

• Analyze and resolve complex technical tickets escalated from L1/L2 support tiers.
• Troubleshoot enterprise application failures, network glitches, and OS-level errors.
• Create technical solutions, patch scripts, and knowledge base documentation.
• Collaborate with software developers and system architects to isolate bugs.

Skills

Technical diagnostics

Script writing

Database queries

Logs analysis

Network protocols

Education

Bachelor's degree in IT/Computer Science or related field

Tools

SQL

Logs analysis tools

Job description

Job Summary: Hiring Level 3 Technical Support Engineer! Direct hiring with full gov benefits, HMO, and shifting allowances. Apply today!

Job Details: We are hiring an L3 Technical Support Engineer to resolve advanced technical escalations, troubleshoot complex application bugs, and handle critical system issues.

• POSITION: Level 3 Technical Support Engineer
• WORK SETUP: Hybrid / On-site

JOB RESPONSIBILITIES:

• Analyze and resolve complex technical tickets escalated from L1/L2 support tiers
• Troubleshoot enterprise application failures, network glitches, and OS-level system errors
• Create technical solutions, patch scripts, and knowledge base documentation for recurrent issues
• Collaborate with software developers and system architects to isolate technical bugs

QUALIFICATIONS:

• Degree in IT, Computer Science, or related technical field
• At least 3-5 years experience in advanced technical support or systems engineering
• Deep technical diagnostic capabilities and script writing exposure
• Strong familiarity with database queries, logs analysis, and network protocols

BENEFITS:

• Competitive Salary Package
• Mandatory PH Statutory Benefits (SSS, PhilHealth, Pag-IBIG)
• 13th Month Pay
• HMO / Medical Insurance Coverage
• Paid Vacation & Sick Leaves
• Night Differential Pay & Overtime Pay