SERVICE DESK / HELP DESK TECHNICIAN

Asticom Technology Inc; Metro Manila; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive Salary Package

PH statutory benefits (SSS, PhilHealth

Pag-IBIG)

13th Month Pay

HMO / Medical Insurance Coverage

Paid Service Incentive Leaves

Night Differential & Overtime Pay

Job summary

Asticom Technology Inc. is seeking a Service Desk Technician to deliver front-line IT support, handle helpdesk tickets, and troubleshoot end-user hardware and software issues in Metro Manila. The role offers on-site or hybrid work arrangements and a friendly IT team environment.

You will assist users via phone, email, or chat, resolve common issues like password resets and Office 365 access, and escalate complex problems to higher support tiers while maintaining high user satisfaction.

Qualifications

• Graduate of IT/Computer-related degree or technical vocational course
• At least 1+ years experience in IT helpdesk, customer support, or technical service desk
• Excellent communication and customer handling skills
• Basic technical knowledge of Windows OS, Office 365, and PC hardware troubleshooting

Responsibilities

• Answer user support requests via phone, email, or chat, and log structured helpdesk tickets
• Troubleshoot password resets, email access, basic network connectivity, and PC/laptop issues
• Escalate unresolved technical incidents to L2/L3 support tiers based on standard protocols
• Track ticket status and maintain high customer satisfaction levels

Skills

IT helpdesk

Customer support

Communication skills

Windows OS knowledge

Education

IT/Computer-related degree or technical vocational course

Tools

Office 365

PC hardware troubleshooting

Job description

Job Details: We are seeking a Service Desk Technician to provide front-line IT support, manage helpdesk ticketing, and troubleshoot end-user hardware and software issues.

• POSITION: Service Desk Technician

• WORK SETUP: On-site / Hybrid

JOB RESPONSIBILITIES:

• Answer user support requests via phone, email, or chat, and log structured helpdesk tickets

• Troubleshoot password resets, email access, basic network connectivity, and PC/laptop issues

• Escalate unresolved technical incidents to L2/L3 support tiers based on standard protocols

• Track ticket status and maintain high customer satisfaction levels

QUALIFICATIONS:

• Graduate of IT/Computer-related degree or technical vocational course

• At least 1+ years experience in IT helpdesk, customer support, or technical service desk

• Excellent communication and customer handling skills

• Basic technical knowledge of Windows OS, Office 365, and PC hardware troubleshooting

BENEFITS:

• Competitive Salary Package

• Mandatory PH Statutory Benefits (SSS, PhilHealth, Pag-IBIG)

• 13th Month Pay

• HMO / Medical Insurance Coverage

• Paid Service Incentive Leaves

• Night Differential & Overtime Pay