Technical Support Expert (Sales Program)

Asurion

11 days ago

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Next Level Pay

Free Daily Meals

PTO 30 days

Life Insurance + Retirement Plan

Transportation Allowances

Rice Allowances

Handle inbound and outbound communications to assist customers with setting up applications, networks and technologies.
Identify and recommend products or services to match customer needs and drive sales.
Participate in ongoing training and opportunities for advancement to grow professionally.
Provide expert guidance while troubleshooting devices like laptops and smartphones.
Educate customers about devices and software and stay updated on tech trends.
Deliver interactions that meet quality standards and contribute to customer satisfaction (NPS).
Collaborate cross-functionally with colleagues and clients to support collective success.

Why choose Asurion?

Next Level Pay: Earn ₱36,200 monthly salary PLUS unlimited sales incentives (incentives are based on performance).
Free Daily meals: Complimentary meals every day.
Work-Life Balance: Up to 30 days paid time off (convertible to cash)
Future planning: Life insurance + retirement plan
And more: Transportation, rice, and other allowances

What You’ll Do:

Be the Voice of Support:Handle inbound and outbound communications, assisting customers with setting up applications, networks, and various technologies. Make a real impact in customers’ daily lives.
Offer Solutions and Drive Sales:Identify and recommend products or services to match customers' needs, suggesting upgrades or additional services to enhance their experience.
Passion for Growth:We invest in your development with ongoing training and opportunities for advancement. Seek opportunities to learn new skills and turn feedback into action.
Tech Expert & Trendsetter:Provide expert guidance while troubleshooting devices like laptops, smartphones, and more.
Engage and Educate:Identify customer needs and educate them about their devices and software by staying updated on the latest tech trends.
Deliver Exceptional Service:Ensure every interaction meets our quality standards, aiming for the highest customer satisfaction to drive our Net Promoter Score (NPS).
Act as One Team: Work cross-functionally amongst colleagues and clients, sharing knowledge and supporting collective success.
Embrace Divine Discontent: Lean into the challenges a dynamic work environment presents with a "can-do" spirit, even when faced with complex issues.