Technical Support Engineer: Networking, Edge & Cloud

Visa Hunt

Philippines

On-site

PHP 240,000 - 480,000

Full time

14 days+

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Benefits offered by this job

Shift differential pay

Job summary

Visa Hunt is seeking a Technical Support Engineer to ensure the reliability of deployed systems, troubleshoot across networking, edge devices, and cloud components. You will partner with field teams, engineering, and QA to drive technical resolutions and improve system robustness.

The role may be leveled as Tech Support Engineer I / II based on experience, scope, and impact. Evening/late-night shifts offer differential pay.

Qualifications

1-3 years of experience in technical support, systems engineering, networking, or IT operations.
Foundational networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE).
Ability to troubleshoot technical issues with urgency, structure, and sound judgment in live environments.
Willingness and aptitude to learn new technologies across networking, infrastructure, and edge systems.

Responsibilities

Own end-to-end technical troubleshooting across networking, edge devices, infrastructure, and system integrations.
Identify root causes, drive resolution, and mitigate risks to prevent recurrence.
Maintain reliable, secure, and scalable network and infrastructure across cloud and hybrid deployments.
Deploy, configure, and maintain servers, VMs, operating systems, storage, and related components.
Maintain networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.
Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads.
Collaborate with Engineering, QA, and Product to surface defects, validate fixes, and improve platform reliability.
Coordinate testing and validation of new hardware and software in production-like environments.
Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows.
Create and maintain technical documentation, investigation logs, and internal knowledge resources.