Technical Support Engineer

Visa Hunt; Philippines; On-site; PHP 240,000 - 480,000; Full time

Benefits offered by this job

Shift differential pay

Job summary

Visa Hunt is seeking a Technical Support Engineer to ensure the reliability of deployed systems, troubleshoot across networking, edge devices, and cloud components. You will partner with field teams, engineering, and QA to drive technical resolutions and improve system robustness.

The role may be leveled as Tech Support Engineer I / II based on experience, scope, and impact. Evening/late-night shifts offer differential pay.

Qualifications

• 1-3 years of experience in technical support, systems engineering, networking, or IT operations.
• Foundational networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE).
• Ability to troubleshoot technical issues with urgency, structure, and sound judgment in live environments.
• Willingness and aptitude to learn new technologies across networking, infrastructure, and edge systems.

Responsibilities

• Own end-to-end technical troubleshooting across networking, edge devices, infrastructure, and system integrations.
• Identify root causes, drive resolution, and mitigate risks to prevent recurrence.
• Maintain reliable, secure, and scalable network and infrastructure across cloud and hybrid deployments.
• Deploy, configure, and maintain servers, VMs, operating systems, storage, and related components.
• Maintain networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.
• Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads.
• Collaborate with Engineering, QA, and Product to surface defects, validate fixes, and improve platform reliability.
• Coordinate testing and validation of new hardware and software in production-like environments.
• Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows.
• Create and maintain technical documentation, investigation logs, and internal knowledge resources.

Skills

Networking concepts

Troubleshooting

Documentation

Python scripting

Linux familiarity

Job description

Description

The Technical Support Engineer ensures the reliability and performance of deployed systems. In this hands-on role, you'll troubleshoot complex hardware and software issues across the full stack - networking, edge devices, and cloud-connected components and partner closely with field teams, engineering, and QA to drive technical resolution, documentation, and system robustness. May be leveled as Tech Support Engineer I / II depending on experience, scope, and demonstrated impact. Evening and late-night shifts are eligible for shift differential pay.

Responsibilities:

• Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.
• Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence.
• Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments.
• Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components.
• Maintain networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.
• Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads.
• Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability.
• Coordinate testing and validation of new hardware and software in production-like, real-world environments.
• Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows.
• Create and maintain technical documentation, investigation logs, and internal knowledge resources.

Requirements

Must Have

• 1-3 years of experience in technical support, systems engineering, networking, or IT operations.
• Foundational understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE).
• Ability to troubleshoot technical issues with urgency, structure, and sound judgment in live environments.
• Strong analytical thinking and clear documentation skills.
• Willingness and aptitude to learn new technologies across networking, infrastructure, and edge systems.

Nice to Have

• Experience supporting IP camera systems, video platforms, or edge-connected devices.
• Familiarity with Linux-based environments.
• Exposure to scripting or automation (Python or similar).

Originally posted on Himalayas