Technical Support Engineer: Global Lab & Customer Solutions

Advanced Energy; Quezon City; On-site; PHP 480,000 - 720,000; Full time

Job summary

Advanced Energy in the Philippines is seeking a Technical Support Engineer to assist customers in the Americas and Europe with technical and sales inquiries, perform application testing, and support lab activities.

The role requires a BS in Electrical or Electronics and Communications Engineering, 3+ years in electronic product design or tech support, strong problem solving, and excellent English. You will prepare datasheets, TRNs, and notes, translate docs, and help train sales and distributors.

Qualifications

• BS Electrical or Electronics and Communications Engineering graduate.
• 3+ years electronic product design or tech-support/customer service experience.
• AC/DC and DC/DC power supply, photonics, PCM, ESD, ESVM or related experience preferred.
• Strong problem-solving skills and ability to work independently.
• Good written & oral English communication skills.

Responsibilities

• Serve Americas and Europe customers via phone, email and live chat, addressing technical and sales inquiries for all Advanced Energy products.
• Identify, record and resolve incoming technical inquiries clearly and respond on time.
• Analyze detailed customer requirements and technical specifications, including input/output parameters, power ratings, dimensions, and operational characteristics.
• Recommend optimal AE products and peripheral solutions to meet customer requirements.
• Provide competitor cross-reference, gather market/app intelligence, and track sales leads.
• Perform custom application testing and troubleshooting on AE products under varying conditions; write ATNs.
• Conduct online customer meetings and live demonstrations to present product performance.

Skills

Problem solving

English comms

Customer service

Troubleshooting

Teamwork

Power design

Education

BS Electrical or Electronics Eng

Tools

MS Word

Excel

PowerPoint

Job description

Advanced Energy in the Philippines is seeking a Technical Support Engineer to assist customers in the Americas and Europe with technical and sales inquiries, perform application testing, and support lab activities.

The role requires a BS in Electrical or Electronics and Communications Engineering, 3+ years in electronic product design or tech support, strong problem solving, and excellent English. You will prepare datasheets, TRNs, and notes, translate docs, and help train sales and distributors.