Technical Support Engineer L1

Staff4Me; General Santos; On-site; PHP 268,000 - 402,000; Full time

Job summary

Staff4Me is hiring a Technical Support Engineer in the Philippines to troubleshoot, diagnose, and resolve customer issues in a timely manner. You will work with various systems, software, and hardware, following standard procedures to escalate unresolved issues to the appropriate internal departments.

The ideal candidate has a Bachelor's degree in Computer Engineering or IT-related field, strong communication skills, and a collaborative mindset.

Qualifications

• Bachelor's Degree in Computer Engineering or IT-related field.
• Willingness to learn and positive attitude.
• Strong communication and interpersonal skills.
• Team player with attention to detail.
• Experience not required but preferred.
• Willing to work on-site and rotating shifts.

Responsibilities

• Troubleshoot, diagnose, and resolve customer issues accurately and promptly.
• Work with systems, software, and hardware and escalate unresolved issues to internal teams.

Skills

Communication skills

Teamwork

Attention to detail

Willing to learn

Customer service mindset

Education

Bachelor's Degree in Computer Engineering or IT-related field

Job description

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, hardware and follow standard procedures to escal ... unresolved issues to the appropriate internal departments.

• Preferably with aBachelor's Degree in Computer Engineering, or any IT-related course.
• Positive attitude and willingness to learn.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Prior experience in similar roles is a plus but not required.
• Great organizational skills and attention to detail.
• Basic computer proficiency.
• A passion for delivering excellent customer service.
• All levels of experience are encouraged to apply.
• Must be willing to work on-site and on a shifting schedule.