Technical Support Engineer L1

CallTek, Inc.; General Santos; On-site; PHP 335,000 - 558,000; Full time

Job summary

CallTek, Inc. in General Santos is seeking a Technical Support Engineer to troubleshoot, diagnose, and resolve customer issues across software, hardware, and systems, following standard procedures to escalate unresolved cases to the appropriate internal departments.

The ideal candidate has a Bachelor's degree in Computer Engineering or an IT-related field, strong communication and teamwork skills, and a customer-focused mindset. All levels of experience are welcome.

Qualifications

• Bachelor's Degree in Computer Engineering, or any IT-related course.
• Positive attitude and willingness to learn.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Prior experience in similar roles is a plus but not required.
• Great organizational skills and attention to detail.
• All levels of experience are encouraged to apply.
• Must be willing to work on-site and on a shifting schedule.

Responsibilities

• Troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner.
• Work with different systems, software, hardware and follow standard procedures to escalate unresolved issues to the appropriate internal departments.

Skills

Customer service

Communication

Teamwork

Attention to detail

Willingness to learn

Basic computer proficiency

Positive attitude

Education

Bachelor's Degree in Computer Engineering or IT-related field

Job description

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, hardware and follow standard procedures to elevate unresolved issues to the appropriate internal departments.

• Preferably with aBachelor's Degree in Computer Engineering, or any IT-related course.
• Positive attitude and willingness to learn.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Prior experience in similar roles is a plus but not required.
• Great organizational skills and attention to detail.
• Basic computer proficiency.
• A passion for delivering excellent customer service.
• All levels of experience are encouraged to apply.
• Must be willing to work on-site and on a shifting schedule.