Technical Support Analyst: Launch Your IT Career & Grow

Bonfire Technologies and Solutions Corporation; Quezon City; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Health benefits including HMO coverage

Work-life balance with additional paid leave credits

Career growth opportunities

Annual performance merits

Job summary

A dynamic technology company in Quezon City is looking for motivated individuals for an IT Support role. The ideal candidate should hold a Bachelor’s degree in a relevant field and possess strong customer service skills. Responsibilities include troubleshooting technical issues, responding to client inquiries, and documenting solutions. The organization offers health benefits, paid leaves, and career growth based on performance. Fresh graduates are encouraged to apply, emphasizing a rewarding environment and a strong focus on client success.

Qualifications

• Familiarity with Windows and macOS environments, and basic networking concepts.
• At least 1 year of relevant work experience preferred, but fresh graduates welcome.
• Basic understanding of GitHub, programming, database applications.

Responsibilities

• Respond promptly to client inquiries via phone, email, or chat.
• Troubleshoot and resolve complex software, hardware, and network issues.
• Document technical issues and solutions using our ticketing system.

Skills

Customer Relationship Management

English Language

Written Communication

Teamwork

After-Sales Technical Support

After-Sales Service

Education

Bachelor’s/College Degree in Computer Science or related field

Job description

A dynamic technology company in Quezon City is looking for motivated individuals for an IT Support role. The ideal candidate should hold a Bachelor’s degree in a relevant field and possess strong customer service skills. Responsibilities include troubleshooting technical issues, responding to client inquiries, and documenting solutions. The organization offers health benefits, paid leaves, and career growth based on performance. Fresh graduates are encouraged to apply, emphasizing a rewarding environment and a strong focus on client success.