Tech Support Specialist Entry Level: Solve & Guide
Santaisabel
14 days+
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Benefits offered by this job
Job summary
A customer service company in Taguig is looking for a professional to handle customer inquiries via voice calls and emails. The ideal candidate should have a Bachelor's degree in IT, computer science, or related fields, and possess strong communication skills. Fresh graduates are also welcome to apply. This position involves troubleshooting product issues, documenting interactions, and guiding customers on product usage. Benefits include health insurance, life insurance, and generous leave policies.
Qualifications
- Minimum 1 year experience in customer service or related field.
- Bachelor's/College Degree or equivalent in IT/Computer Science.
- Basic understanding of technical concepts.
Responsibilities
- Handle customer inquiries through voice calls and email.
- Troubleshoot and resolve product-related issues.
- Document customer interactions and resolutions.
- Maintain knowledge of product updates and troubleshooting techniques.
- Escalate complex issues to higher-level support.
- Guide customers on product usage and best practices.
Skills
Communication skills
Technical troubleshooting
Customer service
Education
Bachelor’s degree in IT or related field
Open to fresh graduates
Job description
A customer service company in Taguig is looking for a professional to handle customer inquiries via voice calls and emails. The ideal candidate should have a Bachelor's degree in IT, computer science, or related fields, and possess strong communication skills. Fresh graduates are also welcome to apply. This position involves troubleshooting product issues, documenting interactions, and guiding customers on product usage. Benefits include health insurance, life insurance, and generous leave policies.
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