Technical Support Analyst

Bonfire Technologies and Solutions Corporation; Quezon City; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Health benefits including HMO coverage

Work-life balance with additional paid leave credits

Career growth opportunities

Annual performance merits

Job summary

A dynamic technology company in Quezon City is looking for motivated individuals for an IT Support role. The ideal candidate should hold a Bachelor’s degree in a relevant field and possess strong customer service skills. Responsibilities include troubleshooting technical issues, responding to client inquiries, and documenting solutions. The organization offers health benefits, paid leaves, and career growth based on performance. Fresh graduates are encouraged to apply, emphasizing a rewarding environment and a strong focus on client success.

Qualifications

• Familiarity with Windows and macOS environments, and basic networking concepts.
• At least 1 year of relevant work experience preferred, but fresh graduates welcome.
• Basic understanding of GitHub, programming, database applications.
• Basic understanding of GitHub, programming, database applications, or CLI commands is an advantage.
• Experience or knowledge in POS systems is a plus.

Responsibilities

• Respond promptly to client inquiries via phone, email, or chat.
• Troubleshoot and resolve complex software, hardware, and network issues.
• Document technical issues and solutions using our ticketing system.
• Document technical issues and solutions using our ticketing system.
• Assist in system installations, upgrades, and routine maintenance.
• Provide end-user training on software usage and IT best practices.
• Ensure timely resolution of escalated tickets.
• Collaborate with development teams to suggest improvements or bug fixes.
• Report daily to the team leader on progress and challenges.
• Build strong working relationships with end-users, developers, and project managers.
• Take on additional tasks as needed to support IT and client success goals.

Skills

Customer Relationship Management

English Language

Written Communication

Teamwork

After-Sales Technical Support

After-Sales Service

GitHub

Education

Bachelor’s/College Degree in Computer Science or related field

Tools

GitHub

Job description

Bonfire Technologies and Solutions Corporation

On-site - Quezon City Fresh Graduate/Student Bachelor Full-time

Job Description

We’re growing! Bonfire Technologies and Solutions Corp. is looking for motivated and goal-oriented individuals to be part of our dynamic team. If you're passionate about technology and ready to take the next step in your career, we’d love to hear from you.

What We’re Looking For:

• Bachelor’s/College Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, Electronics and Communication Engineering, or any related field
• Familiarity with Windows and macOS environments, basic networking concepts, and cloud services
• At least 1 year of relevant work experience (fresh graduates are also welcome to apply)
• Basic understanding of GitHub, programming, database applications, or CLI commands is an advantage
• Experience or knowledge in POS systems is a plus

What Awaits You at Bonfire:

• Health benefits including HMO coverage upon regularization.
• Work-life balance with additional paid leave credits.
• Career growth opportunities and promotions based on performance.
• Annual performance merits to reward your hard work and dedication.

Responsibilities

• Respond promptly to client inquiries via phone, email, or chat
• Troubleshoot and resolve complex software, hardware, and network issues
• Perform root-cause analysis to prevent future problems
• Document technical issues and solutions using our ticketing system
• Assist in system installations, upgrades, and routine maintenance
• Provide end-user training on software usage and IT best practices
• Ensure timely resolution of escalated tickets
• Collaborate with development teams to suggest improvements or bug fixes
• Report daily to the team leader on progress and technical challenges
• Build strong working relationships with end-users, developers, and project managers
• Take on additional tasks as needed to support our IT and client success goals

Key Skills

• Customer Relationship Management
• English Language
• Written Communication
• Teamwork
• After-Sales Technical Support
• After-Sales Service

Working Location

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• or other illegal situations.

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Recruiter Bonfire Technologies and Solutions Corporation