Technical Support

Questronix Corporation; Philippines; Presencial; PHP 240.000 - 420.000; Jornada completa

Descripción de la vacante

Questronix Corporation in Quezon City, Philippines, is hiring for Technical Support to provide first- and second-level assistance for server, network, and system incidents. You will monitor infrastructure, assist with backups and patches, and troubleshoot OS-level issues, while supporting Active Directory and file shares.

The role requires 1–3 years in IT support, basic networking knowledge, and familiarity with monitoring tools and IT ticketing systems. Onsite work in Cubao is required.

Formación

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT Support or Infrastructure operations.
• Certifications in CompTIA A+, Network+, or equivalent are preferred.
• Working knowledge of server operating systems (Windows/Linux).
• Basic understanding of networking principles and device configurations.
• Experience with monitoring tools and IT ticketing systems (e.g. ServiceNow).
• Good analytical, communication, and documentation skills.
• Ability to follow instructions and elevate issues appropriately.
• Can work FULLY ONSITE (Cubao)

Responsabilidades

• Provide first and second-level support for server, network, and system incidents.
• Monitor infrastructure components and respond to alerts and status changes.
• Assist in system backups, patch verification, and restore operations.
• Troubleshoot hardware and OS-level issues and elevate when necessary.
• Support Active Directory, file shares, and access permissions.
• Coordinate with vendors for equipment replacement or advanced support.
• Document incident resolutions and update knowledge base.
• Ensure service requests and incidents are resolved within agreed timelines.

Conocimientos

Windows/Linux knowledge

Networking basics

Monitoring tools

IT ticketing systems

Documentation

Analytical skills

Communication skills

Follow instructions/elevate issues

Educación

Bachelor’s degree in IT/CS or related field

CompTIA A+ or Network+ certifications (preferred)

Herramientas

ServiceNow

Descripción del empleo

Technical Support

Company : Questronix Corporation Job Type : Full Time Quezon City, Philippines

Job Description - Technical Support

Job description:

• Provide first and second-level support for server, network, and system incidents.
• Monitor infrastructure components and respond to alerts and status changes.
• Assist in system backups, patch verification, and restore operations.
• Troubleshoot hardware and OS-level issues and elevate when necessary.
• Support Active Directory, file shares, and access permissions.
• Coordinate with vendors for equipment replacement or advanced support.
• Document incident resolutions and update knowledge base.
• Ensure service requests and incidents are resolved within agreed timelines.

Requirements

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT Support or Infrastructure operations.
• Certifications in CompTIA A+, Network+, or equivalent are preferred.
• Working knowledge of server operating systems (Windows/Linux).
• Basic understanding of networking principles and device configurations.
• Experience with monitoring tools and IT ticketing systems (e.g. ServiceNow).
• Good analytical, communication, and documentation skills.
• Ability to follow instructions and elevate issues appropriately.
• Can work FULLY ONSITE (Cubao)