Technical Services Ops Scheduler

Xerox Corporation; Cebu City; On-site; PHP 3,769,000 - 5,339,000; Full time

Job summary

Xerox Holdings Corporation seeks a Technical Services Ops Support Specialist to ensure timely field-service scheduling and strong customer outcomes across the United States and Canada. You will monitor scheduling systems, support field engineers, and help protect service-level commitments.

The role requires coordination with Technical Service Managers and service leaders, attention to detail, and the ability to adapt to urgent scheduling changes while maintaining clear communication and

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in service scheduling, dispatch, or field operations is preferred.
• Familiarity with ServiceNow or Genesys is an advantage.

Responsibilities

• Monitor Genesys, ServiceNow, and dispatcher workspaces for pending service calls and SLA risks.
• Identify conflicting assignments and opportunities to reassign service calls.
• Respond to scheduling requests from Technical Service Managers and support field engineers.
• Assign or reassign pending calls based on availability and geographic coverage.
• Support urgent scheduling changes due to illness, vehicle issues, or events impacting availability.
• Follow escalation procedures and notify managers of coverage risks.
• Maintain scheduling records and provide daily activity reports and operational summaries.
• Identify recurring issues and recommend process improvements.

Skills

Scheduling

Dispatch

Workforce coordination

Customer support

Field service

Analytical skills

Communication

Detail oriented

Cross-functional collaboration

Education

Bachelor's degree in any discipline

Tools

ServiceNow

Genesys

Job description

Xerox Holdings Corporation seeks a Technical Services Ops Support Specialist to ensure timely field-service scheduling and strong customer outcomes across the United States and Canada. You will monitor scheduling systems, support field engineers, and help protect service-level commitments.

The role requires coordination with Technical Service Managers and service leaders, attention to detail, and the ability to adapt to urgent scheduling changes while maintaining clear communication and