Technical Quality Analyst: Drive API & SQL QA Excellence

Gratitude Philippines; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Gratitude Philippines is seeking a Technical Quality Analyst to improve service quality by auditing customer interactions and validating data, APIs, and integrations. The role focuses on SQL data quality, API validation, and support-case assessment in an Ad Tech/SaaS environment.

The candidate will conduct audits across voice, chat, email, and tickets, build QA reports, and participate in calibration sessions. Onsite at McKinley, Taguig, with a flexible shift.

Qualifications

• Bachelor's Degree in CS/Engineering or related field.
• 2–4 years in Technical QA, Helpdesk, Technical Support, Product Support, Ad Tech, SaaS, or BPO QA.
• Strong QA methodologies understanding.
• Excellent analytical, communication, and documentation skills.
• Experience with Ad Tech and/or SaaS support is a plus.

Responsibilities

• Conduct quality audits for customer interactions across voice, chat, email, and tickets.
• Evaluate API integrations, SQL data accuracy, and issue resolution quality.
• Validate REST APIs, webhooks, JSON/XML payloads, and tracking implementations.
• Build QA scorecards and maintain documentation.
• Provide coaching and drive continuous QA improvements.

Skills

Analytical thinking

Communication

Documentation

Education

Bachelor's Degree in Computer Science/Info Tech/Info Systems

Equivalent technical experience

Tools

Postman

Browser Developer Tools

Charles Proxy

Log Analysis

Job description

Gratitude Philippines is seeking a Technical Quality Analyst to improve service quality by auditing customer interactions and validating data, APIs, and integrations. The role focuses on SQL data quality, API validation, and support-case assessment in an Ad Tech/SaaS environment.

The candidate will conduct audits across voice, chat, email, and tickets, build QA reports, and participate in calibration sessions. Onsite at McKinley, Taguig, with a flexible shift.