QA Analyst: Tech Support & Data QA Specialist

Recruitify_HR; Taguig; On-site; PHP 223,200 - 256,680; Full time

Job summary

Recruitify_HR is seeking a Quality Analyst for Helpdesk Customer Support in Taguig City, Metro Manila. This role involves conducting QA evaluations, auditing support interactions, and ensuring quality standards are met.

The ideal candidate has a Bachelor's degree in Computer Science and 2-4 years of BPO experience in technical support. Strong SQL skills and familiarity with RESTful APIs are essential for succeeding in this position. A dynamic work environment awaits!

Qualifications

• 2-4 years BPO experience in technical support, QA or ad tech environment.
• Experience in SaaS product environment preferred.
• Prior QA auditing or technical writing experience is an advantage.

Responsibilities

• Conduct QA evaluations of support tickets, chats, emails and escalation cases.
• Write and execute SQL queries to validate data and audit reporting accuracy.
• Audit API integrations and webhook configurations.

Skills

Strong SQL skills

Proficiency with RESTful APIs

Ability to read and debug JSON/XML API payloads

Familiarity with Postman

Working knowledge of Ads Manager platforms

Education

Bachelor's degree in Computer Science

Job description

Recruitify_HR is seeking a Quality Analyst for Helpdesk Customer Support in Taguig City, Metro Manila. This role involves conducting QA evaluations, auditing support interactions, and ensuring quality standards are met.

The ideal candidate has a Bachelor's degree in Computer Science and 2-4 years of BPO experience in technical support. Strong SQL skills and familiarity with RESTful APIs are essential for succeeding in this position. A dynamic work environment awaits!