Digital Ad QA Analyst - SQL, API & Tracking

Gratitude Philippines

Manila

On-site

PHP 350,000 - 650,000

Full time

14 days+

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Job summary

Gratitude Philippines is seeking a Quality Assurance Analyst – Digital Advertisement to audit customer interactions, validate support processes, and review SQL-based data and API integrations within a fast-paced digital ads environment.

You will analyze complex technical issues, perform calibration sessions, and contribute to quality metrics and continuous improvement. Onsite role in McKinley, Taguig with shifting schedule; 2–4 years in QA/AdTech preferred.

Qualifications

Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related technical field.
2–4 years of experience in Quality Assurance, Technical Support, Backend Product Support, AdTech Support, or Technical Operations within a BPO environment.
Experience in Digital Advertising, SaaS, Marketing Analytics, or AdTech is highly preferred.
Strong analytical, troubleshooting, and communication skills.
Comfortable working onsite in McKinley, Taguig on a shifting schedule.

Responsibilities

Audit customer interactions across chat, email, tickets, and escalation cases.
Perform calibration sessions, root cause analysis, quality reporting, and process improvement initiatives.
Create QA scorecards, test cases, documentation, and quality metrics.