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Support project planning, tracking, governance, and reporting activities.
Prepare project status updates, meeting minutes, RAID logs, action trackers, and steering committee materials.
Coordinate activities across business, operations, technology, and third-party teams.
Monitor project progress against milestones and escape risks or dependencies where required.
Support delivery managers and programme managers in maintaining project controls and governance standards.
Ability to use Microsoft project and starter level AI/Chat GPT/ Teams components
Gather, document, and validate business requirements through workshops and stakeholder interviews.
Analyse current-state and future-state business processes.
Translate business requirements into functional and non-functional requirements.
Support solution design discussions by providing business context and process understanding.
Review existing operational processes and identify opportunities for simplification, automation, and efficiency improvements.
Challenge existing ways of working and recommend practical improvements.
Document end-to-end processes and operational controls.
Facilitate process improvement workshops with business stakeholders.
Support continuous improvement and Lean/Kaizen initiatives.
Create high-level and detailed process flow diagrams using recognised modelling techniques.
Develop current-state and target-state process maps.
Produce data mapping documentation between source and target systems.
Identify data dependencies, transformation rules, and control points within business processes.
Assist in impact assessments for business and technology changes.
Engage effectively with business users, operations teams, technology teams, and project stakeholders.
Facilitate workshops and gather information from subject matter experts.
Communicate complex information in a clear and structured manner.
Build strong working relationships across multiple teams and functions.