Technical Onboarding Specialist

Pax8 Philippines Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Pax8 Philippines Inc. is looking for an onboarding-focused professional to guide partners from initial setup through successful adoption. You will deliver engaging sessions, enablement activities, and marketplace education to help partners realise value quickly.

You will work across Sales, Partner Success, Operations, and Support to streamline provisioning, integrations, and account configuration, driving a smooth lifecycle from implementation to ongoing success.

Qualifications

• Experience in technical onboarding, implementation, or customer success.
• Strong communication and ability to explain complex concepts clearly.
• Ability to coordinate across multiple teams and stakeholders.

Responsibilities

• Guide new partners through onboarding from setup to adoption.
• Deliver onboarding sessions and marketplace education.
• Collaborate with Sales, Support, and Operations to ensure successful onboarding.

Skills

Onboarding

Customer Success

Technical Troubleshooting

Job description

Why This Role Matters

This is an exciting opportunity to join a growing team focused on helping partners get up and running quickly, confidently, and successfully with Pax8. You'll work at the intersection of technology, operations, and customer experience, guiding organisations through onboarding, provisioning, integrations, and adoption.As Pax8 continues its AI-powered transformation journey, you'll have the opportunity to grow alongside emerging technologies, helping shape onboarding experiences that are smarter, more scalable, and more impactful than ever before.

Life at Pax8

At Pax8, we're building the managed intelligence marketplace and transforming how technology is bought, sold, and consumed. We believe exceptional partner experiences start with exceptional people. Our culture is built around collaboration, continuous learning, innovation, and genuine human connection.You'll join a high-performing, supportive environment where your ideas are valued, your growth is prioritised, and your impact is visible from day one.

What You'll Be Doing

Create Outstanding Partner Experiences

Guide new partners through their onboarding journey from initial setup through successful adoption.Deliver engaging onboarding sessions, enablement activities, and marketplace education.Understand each partner's objectives and tailor onboarding plans to meet their needs.Help partners navigate integrations, provisioning, account configuration, and operational readiness.Ensure a smooth transition from implementation into long-term success.

Optimise Processes & Drive Adoption

Enhance onboarding frameworks, documentation, playbooks, and operational procedures.Leverage automation and structured project delivery approaches to improve efficiency.Monitor onboarding outcomes and partner engagement metrics.Identify trends, opportunities, and improvements that enhance the overall onboarding experience.Support adoption initiatives that increase partner value and marketplace engagement.

Collaborate Across Teams

Partner closely with Sales, Partner Success, Operations, and Support teams.Coordinate onboarding activities and ensure clear stakeholder communication.Act as a trusted technical guide throughout the onboarding lifecycle.Escalate and resolve challenges quickly and effectively.Share partner feedback to improve products, processes, and experiences.

The Impact You'll Make

Your work will directly influence how quickly partners realise value from Pax8. By removing onboarding friction, simplifying technical processes, and building trusted relationships, you'll drive adoption, improve partner satisfaction, and contribute to long-term partner growth and retention.

What Success Looks Like

We're looking for someone who brings:

• Proven experience within technical onboarding, implementation, technical support, customer success, solutions consulting, troubleshooting, or a similar customer-focused environment.
• Strong understanding of provisioning processes, integrations, account setup, and technical troubleshooting.
• Excellent communication skills with the ability to explain complex concepts clearly.
• Experience coordinating activities across multiple teams and stakeholders.
• Demonstrated ability to work in fast-paced, high-volume operational environments.
• Strong organisational and project coordination skills.
• A data-driven mindset with the ability to identify opportunities for improvement.
• Confidence working with both technical and non-technical audiences.

The following would be advantageous but are not essential:

• Experience within the technology channel ecosystem.
• Managed Service Provider experience.
• Familiarity with cloud technologies and marketplace environments.
• Exposure to Google-related technologies or programmes.

Trust and Hiring

At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can o