Technical Learning Experience Leader - Anonas

taskus; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

TaskUs is seeking a Learning Experience Leader to design and expand training programs across enterprise learning domains in a fast-paced BPO environment. You will deliver end-user and technical training, create curricula, and lead initiatives with emphasis on AI-enabled features and scalable knowledge resources.

This role requires a Bachelor’s in a related IT field and 1–2 years of training experience, with a focus on AV fundamentals and enterprise permissions.

Qualifications

• Bachelor's degree in ECE, Computer Engineering, Computer Science, IT, or related field.
• 1–2 years of experience in training or teaching.
• Solid understanding of conferencing fundamentals: AV routing, screen sharing, bandwidth, latency, and enterprise permissions.
• Knowledge of in-app generative and agentic AI features (transcriptions, AI summaries, multilingual translation).
• Proven track record creating training assets (slides, quick-reference guides, video walkthroughs, Knowledge Base articles).

Responsibilities

• Set standards and expectations through conduct, work ethic, integrity, and character.
• Create and deliver end-user, partner, and distributor training including curricula and exams for all general preparatory courses.
• Deliver technical preparatory training for expert technical support and desktop support personnel.
• Accomplish projects and motivate trainees through effective training.
• Continuously improve training programs and learning opportunities across the organization.
• Develop and maintain technical training documentation, knowledge base articles, and instructional materials.
• Develop induction and enablement programs for specialized engineering roles to streamline onboarding.
• Monitor trainees' progress and discuss with managers.
• Ensure statutory training requirements are met and explore e-learning techniques.
• Research and present new technologies and methodologies in workplace learning.
• Ensure trainees adhere to the company's Code of Conduct.

Skills

Conferencing fundamentals

AI features familiarity

Training asset creation

Education

Bachelor's degree in ECE, Computer Engineering, Computer Science, IT, or related

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product specific training methodologies and initiatives.

As a Learning Experience Leader, you will:

• Set the standards and expectations through your conduct, work ethic, integrity, and character;
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training for expert technical support and to desktop support personnel on network computer system issues and on new technology.
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programs and the other learning opportunities across the organization;
• Amend and revise training programs with product development, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
• Act as the subject matter expert to develop and maintain technical training documentation, knowledge base articles, and instructional materials covering IT desktop support, network systems, conferencing application fundamentals (AV routing, bandwidth/QoS management, room integrations, SSO/SCIM permissions), and in-app AI capabilities (automated transcripts, smart summaries, real-time translation, and AI data governance) for Network Administrators and Systems Administrators.
• Develop and execute high-impact induction and ongoing enablement programs for specialized engineering roles (e.g., Sr. Network Administrator, Sr. Systems Administrator) to streamline team onboarding, improve operational workflows, accelerate the rollout of new enterprise applications, and promote security best practices-including AI prompt optimization, privacy compliance, and meeting lifecycle automation.
• Monitor and review trainees' progress through questionnaires and discuss with their managers;
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
• Research and present new technologies and methodologies in workplace learning; and
• Ensure that all trainees adhere to the company's Code of Conduct.

Requirements

• Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
• With at least 1 to 2 years of working experience in a related field (training or teaching experience)
• Solid understanding of conferencing fundamentals: AV routing (mic/cam selection, virtual audio drivers), screen sharing protocols, network impacts (bandwidth, latency, jitter), and enterprise permissions (SSO, admin roles).
• Knowledge of in-app generative and agentic AI features (e.g., automated transcriptions, AI summaries, smart action-item extraction, real-time multilingual translation).
• Proven track record creating training assets (slide decks, quick-reference guides, video walkthroughs, and Knowledge Base articles) covering both cor