Learning Experience Leader | Bulacan

TaskUs; Bulacan; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Competitive salary

People First culture

Inclusive environment

Career growth opportunities

Job summary

TaskUs is seeking a Learning Experience Leader to develop and maintain a positive learning environment. You will design and expand training programs aligned with product-specific methodologies and initiatives.

You will deliver end-user and partner training, create curricula and exams, and monitor trainee progress while ensuring ongoing updates to materials. Flexibility to adapt to changing work environments is valued.

Qualifications

• Proficient in Microsoft and Google applications.
• Strong presentation and facilitation skills.
• Ability to design and deliver training programs.
• Good problem solving and critical thinking abilities.

Responsibilities

• Set the standards and expectations through conduct and integrity.
• Create and deliver end-user, partner, and distributor training including curriculum, exams, and prep courses.
• Deliver technical preparatory training based on enterprise needs.
• Complete projects and motivate trainees through effective training.
• Continuously improve training programs and related learning opportunities.

Skills

Microsoft Office

Google Workspace

Public speaking

Training delivery

Curriculum development

Job description

About the role

As a Learning Experience Leader, you will create and maintain a positive and professional learning environment in the organization. You will design and expand training and development programs aligned with product-specific training methodologies and initiatives.

Key responsibilities

• Set the standards and expectations through your conduct, work ethic, integrity, and character

• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement

• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs

• Accomplish projects and motivate trainees through effective training

• Continuously improve training programs and the other learning opportunities across the organization

• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment

• Act as the content expert, and maintain relevant training documents and training materials for training conducted

• Develop and create effective induction programs

• Monitor and review trainees' progress through questionnaires and discuss with their managers

• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages

About you

• At least 1 to 2 years of working experience in a related field (training or teaching experience)

• Proficient in Microsoft and Google applications

• A problem solver and critical thinker

• Can present and facilitate a class discussion

• Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience

• Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills

• Excellent oral and written communication skills

• Can work in a flexible schedule including weekends, holidays, and longer hours

About us

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

Benefits

• Competitive industry salaries and comprehensive benefits packages

• People First culture with various departments including Total Rewards, Wellness, HR, and Diversity

• Inclusive environment and positive impact on the community

• Internal mobility and professional growth opportunities at all stages of career