Technical L&D Operations Analyst

dnl; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Job summary

dnl is looking for a candidate based in Quezon City, Philippines to provide technical support and automation in developing training dashboards and managing logistics for various training sessions. The ideal candidate should possess a Bachelor’s degree in IT, Industrial Engineering, or HR and have 2-3 years of experience in relevant fields. Strong proficiency in MS Excel and familiarity with Power BI are essential.

You will play a critical role in data collection and reporting for competency development projects, ensuring all training is effectively coordinated.

Qualifications

• Bachelor’s degree relevant to the role.
• 2-3 years experience in L&D, Data Analyst, or Project Management support.
• High attention to detail and strong analytical skills.

Responsibilities

• Assist in the development and maintenance of training dashboards using Microsoft Power BI.
• Serve as the primary project coordinator for Talent Competency Compass.
• Manage enterprise-wide customer satisfaction survey and prepare reports.
• Handle logistics for various training sessions across business units.
• Support in gathering process data for Lean Six Sigma projects.

Skills

Intermediate to Advanced MS Excel

Familiarity with Power BI

Analytical mindset

Ability to communicate with diverse stakeholders

Education

Bachelor’s degree in IT, Industrial Engineering, HR, or a related field

Job description

Key Responsibilities

• Technical Support & Automation: Assist in the development and maintenance of training dashboards using Microsoft Power BI and automate L&D workflows (registration, feedback, reporting, etc.) using Microsoft Power Automate.
• Competency Mapping Support: Serve as the primary project coordinator for the Talent Competency Compass for Technical Competency Development projects (OleoFats Inc. & CHEMREZ), managing data collection, interviews, and documentation for technical competencies.
• Data Analytics: Manage the administration of the Enterprise-wide Customer Satisfaction Survey, including data cleaning, basic statistical analysis, and preparation of report decks for shared services.
• Training Coordination: Handle the logistics for Microsoft Office, Microsoft Power Platform, and Project Management training sessions, ensuring all nine business units are served efficiently.
• Lean Six Sigma Assistance: Support the OIC Head of L&D in gathering process data for Lean Six Sigma projects and monitoring the progress of coaching interventions.

Qualifications

• Education: Bachelor’s degree in IT, Industrial Engineering, HR, or a related field.
• Technical Skills: Intermediate to Advanced MS Excel, familiarity with Power BI, and a strong interest in AI applications for business.
• Soft Skills: High attention to detail, analytical mindset, and the ability to communicate with diverse stakeholders across nine business units.
• Experience: 2–3 years in an L&D, Data Analyst, or Project Management support role.