Technical Engineer, Customer Support – FinTech

Finastra Philippines Inc; Pasig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Finastra Philippines Inc. is hiring a Technical Engineer to serve as the primary interface between Finastra clients and the Universal Banking Customer Support organization.

The role focuses on troubleshooting and resolving complex issues, providing guidance, and ensuring a world-class customer experience. Reporting to the Technical Support Manager, the incumbent will work independently and with cross-functional teams, participate in validation testing for product enhancements, and embed AI to

Qualifications

• Bachelor Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, Electronics and Communications Engineering, or related courses.
• Minimum of 2 years of relevant experience in technical support, application support, or a customer-facing technical support role within enterprise software, banking, financial services, or fintech environments.
• Experience with C/C++ is required.
• Working knowledge of SQL, Java, and/or C# is preferred.
• Excellent written and verbal communication in English.
• Analytical abilities, attention to detail, reliability and customer focus.

Responsibilities

• Respond to customer requests, helping them utilize the product as needed.
• Understand the reported issue and replicate scenarios in Finastra environments.
• Perform technical investigation with root cause analysis and provide solutions.
• Update clients on progress and ensure timely resolution.
• Participate in client meetings (phone, WebEx) to facilitate investigations.
• Provide temporary bug fixes to clients when needed.
• Validate defects to ensure fixes work as described.
• Build simple scripts with senior colleagues when required.
• Document solutions to enhance the Customer Searchable database.

Skills

C/C++

SQL

Java

C#

English communication

Education

Bachelor's Degree in Computer Science/Information Technology

Job description

Finastra Philippines Inc. is hiring a Technical Engineer to serve as the primary interface between Finastra clients and the Universal Banking Customer Support organization.

The role focuses on troubleshooting and resolving complex issues, providing guidance, and ensuring a world-class customer experience. Reporting to the Technical Support Manager, the incumbent will work independently and with cross-functional teams, participate in validation testing for product enhancements, and embed AI to