Technical Enablement Manager – Training & Support

TASQ; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

TASQ is seeking a seasoned Training & Enablement leader to design, govern, and scale technical training for backend product support and SaaS teams in Manila. You will own multi-year learning roadmaps, oversee curriculum quality, and drive measurable outcomes across API, SQL, and Ads Manager platforms.

Leading a team of Technical Trainers and Instructional Designers, you will shape onboarding bootcamps, hands-on labs, and analytics-driven programs that improve performance, reduce incident

Qualifications

• At least 2 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role.
• Experience in SaaS, especially with API-first platforms, multi-tenant architectures, and platform lifecycle management.
• Proven growth into leadership roles such as team lead, training manager, or senior technical enablement.
• Strong background in creating or expanding training programs, managing trainers, and ensuring curriculum quality in technical, SaaS, or digital advertising environments.

Responsibilities

• Define and own the strategic vision for the Training & Enablement function, developing a multi-year learning roadmap that aligns training program design, delivery priorities, and capability-building investments with organizational growth objectives.
• Directly manage and develop a team of Technical Trainers and Instructional Designers, setting performance expectations, conducting structured reviews, and building individual development plans aligned to instructional and technical career paths.
• Oversee the architecture and quality of all technical training curricula — including onboarding programs, role-based learning paths, advanced technical workshops, and refresher training — ensuring content is accurate, engaging, and tied to measurable performance outcomes.
• Oversee and quality-review the delivery of all technical training programs — including new hire onboarding bootcamps, API and integration workshops, SQL labs, conversion tracking deep-dives, and Ads Manager platform training.
• Use expert-level SQL to extract, analyze, and model training performance data from LMS databases, assessment systems, and support platforms — building the analytical foundation for evidence-based training program decisions.
• Own the training function's coverage of API and technical integration topics — ensuring curricula on RESTful APIs, server-side tracking, webhooks, and SDK implementations are accurate, current, and sufficiently hands-on to build real-world competency.

Skills

Backend support

SaaS

Leadership in training

Technical training design

Job description

TASQ is seeking a seasoned Training & Enablement leader to design, govern, and scale technical training for backend product support and SaaS teams in Manila. You will own multi-year learning roadmaps, oversee curriculum quality, and drive measurable outcomes across API, SQL, and Ads Manager platforms.

Leading a team of Technical Trainers and Instructional Designers, you will shape onboarding bootcamps, hands-on labs, and analytics-driven programs that improve performance, reduce incident