Helpdesk Customer Support & QA Lead

TASQ; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

TASQ is seeking a senior QA leader to design, lead, and scale the end-to-end QA program for our ad tech support and integrations. You will mentor Analysts, develop evaluation rubrics, and drive SQL-based quality analytics across event data, pipelines, and dashboards.

The role emphasizes API and integration QA coverage, RESTful workflows, and multi-tenant SaaS considerations, with a focus on data integrity and customer outcomes.

Qualifications

• Bachelor’s degree in CS/SE/IS or closely related technical discipline.
• MBA or MS in technical/analytics is a plus and may substitute for part of experience.

Responsibilities

• QA Program Leadership & Strategy: design and improve end-to-end QA programs for ad tech support and integration operations.
• Team Management & Analyst Development: mentor a team of Quality Analysts with growth plans.
• Quality Evaluation Framework Design: create rubrics to assess technical accuracy and customer experience.
• SQL-Driven Quality Analytics & Reporting: use SQL to extract and analyze QA data across systems.
• API & Integration Quality Oversight: manage QA for API and webhook workflows.

Skills

SQL & Data Analysis

APIs & SDKs

QA Leadership

Data-driven QA

Team Leadership

QA Program Design

Education

Bachelor's degree in CS/SE/IS

MBA or MS in technical/analytics

Tools

Looker

Tableau

Power BI

Mode

Job description

TASQ is seeking a senior QA leader to design, lead, and scale the end-to-end QA program for our ad tech support and integrations. You will mentor Analysts, develop evaluation rubrics, and drive SQL-based quality analytics across event data, pipelines, and dashboards.

The role emphasizes API and integration QA coverage, RESTful workflows, and multi-tenant SaaS considerations, with a focus on data integrity and customer outcomes.