TECHNICAL ASSISTANT (GREENHILLS)

Polystar General Services Inc.; San Juan; On-site; PHP 240,000 - 360,000; Full time

Job summary

Polystar General Services, Inc. seeks a Technical Assistant to monitor and coordinate administrative, personnel, and property concerns raised by deployed technical personnel.

You will document issues, endorse to the responsible department, and track resolution, while supporting communication between deployed personnel, property representatives, and the head office. Responsibilities include maintaining an updated concern tracker, preparing summaries, assisting with attendance records and

Qualifications

• Bachelor’s degree or diploma in Engineering, Engineering Technology, Business Administration, or related field.
• At least 1 year of experience in technical administration, facilities management support, manpower coordination, or similar role.
• Familiarity with building maintenance operations and responsibilities of deployed technical personnel is an advantage.
• Knowledgeable in administrative coordination, documentation, concern tracking, and report preparation.
• Proficient in Microsoft Office or Google Workspace, particularly spreadsheets, word processing, and email.
• Good verbal and written communication skills and the ability to coordinate professionally with personnel, clients, and internal departments.
• Organized, attentive to detail, and capable of handling multiple concerns and meeting deadlines.
• Willing to visit assigned properties and report periodically to the head office for alignment meetings.

Responsibilities

• Monitor personnel concerns by documenting issues on attendance, duty schedules, payroll discrepancies, benefits, uniforms, IDs, deployment requirements, and other employment matters.
• Coordinate with HR, Payroll, Operations, and other departments for action and provide verified updates.
• Monitor property concerns including manpower, tools, equipment, and working conditions, and endorse findings to the supervisor or account officer.
• Maintain a concern tracker with property, reporting personnel, date received, responsible department, target date, and status.
• Prepare regular summaries of pending, resolved, overdue, and recurring concerns and document actions before closing.

Skills

Communication skills

Attention to detail

Organizational skills

Coordination

Confidentiality

Education

Bachelor’s degree or diploma in Engineering, Engineering Technology, Business Administration, or related field

Tools

Microsoft Office

Google Workspace

Job description

JOB DESCRIPTION — TECHNICAL ASSISTANT

Company: Polystar General Services, Inc.
Department: Technical Operations
Reports To: Technical Operations Manager or designated immediate supervisor
Work Assignment: Assigned properties, with periodic reporting to the agency’s head office

Position Summary

The Technical Assistant monitors and coordinates administrative, personnel, and property-related concerns raised by deployed technical personnel. The role ensures that concerns are properly documented, endorsed to the responsible department, followed up, and tracked until resolution. The Technical Assistant also supports communication between deployed personnel, property representatives, and the agency’s head office.

Duties and Responsibilities

1. Monitor Personnel Concerns

   • Receive and document concerns involving attendance, duty schedules, payroll discrepancies, benefits, uniforms, identification cards, deployment requirements, and other employment-related matters.

   • Coordinate with Human Resources, Payroll, Operations, and other concerned departments for appropriate action.

   • Provide personnel with verified updates and follow up on pending concerns.

2. Monitor Property and Operational Concerns

   • Consolidate concerns involving manpower shortages, tools, equipment, consumables, working conditions, and other matters affecting service delivery.

   • Endorse technical findings, maintenance concerns, and client feedback to the assigned supervisor, Account Officer, or Technical Operations Manager.

   • Promptly escape urgent incidents, safety hazards, and concerns that may disrupt property operations.

3. Maintain Records and Monitor Actions

   • Maintain an updated concern tracker indicating the property, reporting personnel, concern, date received, responsible person or department, target completion date, and current status.

   • Prepare regular summaries of pending, resolved, overdue, and recurring concerns.

   • Confirm and document actions taken before tagging concerns as closed.

4. Support Administrative Requirements

   • Assist in collecting and checking the completeness of attendance records, deployment documents, personnel requirements, incident reports, and other operational submissions.

   • Follow up on missing documents and coordinate their timely submission.

   • Maintain organized records and protect confidential personnel and company information.

5. Coordinate with Deployed Personnel and Property Representatives

   • Maintain regular communication with deployed technical teams to identify concerns requiring agency support.

   • Conduct property visits as assigned to validate reported concerns and monitor agreed actions.

   • Communicate approved instructions clearly and refer matters requiring management decisions to the appropriate officer.

6. Attend Head Office Alignment Meetings

   • Report to the agency’s head office periodically, according to the schedule set by the Technical Operations Manager, and whenever required for alignment meetings.

   • Present updates on personnel concerns, property issues, pending requests, and matters requiring management intervention.

   • Document agreed actions and communicate relevant instructions to concerned personnel.

7. Perform Related Assignments

   • Assist with deployment coordination, meetings, audits, and other Technical Operations activities as assigned within the scope of the position.

Qualifications

1. Graduate of a bachelor’s degree or diploma program in Engineering, Engineering Technology, Business Administration, or a related field.

2. Preferably with at least one year of experience in technical administration, facilities management support, manpower coordination, or a similar role.

3. Familiarity with building maintenance operations and the responsibilities of deployed technical personnel is an advantage.

4. Knowledgeable in administrative coordination, documentation, concern tracking, and report preparation.

5. Proficient in Microsoft Office or Google Workspace, particularly spreadsheets, word processing, and email.

6. With good verbal and written communication skills and the ability to coordinate professionally with personnel, clients, and internal departments.

7. Organized, attentive to detail, and capable of handling multiple concerns and meeting deadlines.

8. Able to exercise sound judgment, maintain confidentiality, and elevate urgent matters promptly.

9. Willing to visit assigned properties and report periodically to the agency’s head office for alignment meetings.

Performance Expectations

• Accurate and updated concern records.

• Timely endorsement, follow-up, and escalation of concerns.

• Complete and timely submission of reports.

• Consistent attendance at required alignment meetings.

• Properly documented resolution and feedback to concerned personnel.