Customer Service Advisor - PH North 2026

Concentrix; Quezon City; On-site; PHP 180,000 - 280,000; Full time

Job summary

Concentrix in the Philippines is hiring a Customer Service Advisor to support customers via inbound/outbound calls or web inquiries, delivering service and resolving routine problems according to client requirements. The role emphasizes empathy, accuracy, and the ability to work in a fast-paced environment.

Ideal candidates hold a high school diploma and can rotate shifts as needed, with strong communication and computer navigation skills to maintain quality service.

Qualifications

• High school diploma required or equivalent.
• 3–6 months of relevant experience preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet depending on client requirements.
• Provide customer service support and resolve routine problems regarding client's products or services.
• Meet contractual KPIs for service delivery.
• Clarify requirements and provide appropriate resolutions using available tools.
• Demonstrate empathy and build rapport with customers.
• Maintain accurate notes and documentation of interactions.
• Suggest additional products or services when appropriate.
• Refer complex issues to senior staff when needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Flexibility

Patience

Shift rotation

Computer navigation

Education

High school diploma

Job description

Job Title: Customer Service Advisor - PH North 2026

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

*Job requirements may vary by country and will not contravene any local laws

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location: PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Company Overview

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.