Technical Customer Success Manager - AI Agents

Wing Assistant; Philippines; À distance; PHP 5 025 000 - 6 910 000; Plein temps

Avantages offerts par ce poste

Remote work

Exposure to AI technology

Professional development

Résumé du poste

Wing Assistant is seeking a Technical Customer Success Manager for AI Agents. Based remotely with US business hours expectations, you will own client relationships from onboarding through ongoing engagement, driving adoption and retention of our B2B SaaS solutions.

You will configure integrations, coordinate with engineering on APIs, and proactively communicate with customers to expand product use across accounts.

Qualifications

• Experience in a CSM or TAM role within a B2B SaaS environment.
• Ability to translate technical concepts for non-technical stakeholders.
• Fluent in English and Spanish, both written and spoken.
• Proven track record of managing customer relationships and driving product adoption.
• Able to work independently with initiative in a fast-paced setting.
• Experience troubleshooting in tech-focused environments.
• Strong organizational skills for handling multiple clients.

Responsabilités

• Own end-to-end onboarding for new clients and ensure smooth transitions to our products.
• Configure Central to meet client needs and understand its technical aspects.
• Drive product adoption through proactive communication and training.
• Provide troubleshooting support and escalate only genuine engineering issues.
• Manage customer communications with timely, clear updates throughout the journey.
• Focus on retention and identify expansion opportunities within accounts.
• Demonstrate proactive actions and same-day responses.
• Support go-lives by Day 7 after accelerated ramping.
• Collaborate with engineering on custom APIs and new integrations while owning the customer experience.
• Meet US business hours expectations.

Connaissances

Customer Success

English fluency

Spanish fluency

Technical aptitude

Problem solving

Outils

APIs

Description du poste

The Technical Customer Success Manager for AI Agents is a pivotal role within our organization. Based in Argentina, you will be at the forefront of ensuring our clients achieve maximum value from our innovative B2B SaaS solutions. This role combines strong technical curiosity with exceptional customer-facing communication skills to drive successful onboarding, configuration, and continuous engagement with our products.

The Technical Customer Success Manager for AI Agents is a pivotal role within our organization. Based in Argentina, you will be at the forefront of ensuring our clients achieve maximum value from our innovative B2B SaaS solutions. This role combines strong technical curiosity with exceptional customer-facing communication skills to drive successful onboarding, configuration, and continuous engagement with our products. As a Technical Customer Success Manager, you will own the client relationship from the moment they come onboard. You will proactively manage customer communication, troubleshoot issues, and drive adoption and retention of our solutions. Your role is crucial in facilitating an excellent customer experience, ensuring clients not only use our products effectively but also expand their use over time.

Responsibilities

• Own the complete onboarding process for new clients, ensuring a smooth transition to our products
• Configure Central independently to meet client needs while ensuring a strong understanding of the technical aspects of our solutions
• Drive product adoption through proactive communication and training with customers
• Provide troubleshooting support, addressing common issues and escalating only genuine engineering problems to the technical team
• Manage customer communications effectively, ensuring timely and clear updates throughout the customer journey
• Focus on retention by identifying opportunities for expansion within existing accounts
• Demonstrate a proactive approach, executing same-day actions and communications
• Participate in independent go-lives by Day 7 following the accelerated ramp schedule
• Work collaboratively with engineering on custom APIs and new integrations while maintaining ownership of the customer experience
• Meet the expectations of working during US business hours

Requirements

• Proven experience in a Customer Success Manager or Technical Account Manager role, preferably within a B2B SaaS environment
• Strong technical curiosity with the ability to understand and communicate complex technical concepts to non-technical stakeholders
• Excellent verbal and written communication skills in both English and Spanish
• Proven track record of managing customer relationships and driving product adoption
• Ability to work independently and demonstrate a high level of initiative in a fast-paced environment
• Experience with troubleshooting and problem-solving in a tech-focused environment
• Strong organizational skills with the ability to manage multiple clients and priorities effectively
• Familiarity with APIs and integrations is a plus

Nice to Have

• Experience in the AI or machine learning sector
• Familiarity with customer success software tools and platforms
• Prior experience in a startup or rapidly growing organization
• Knowledge of project management methodologies
• Experience in conducting client training sessions

Benefits

• Opportunity to work remotely with a diverse and talented team
• Engagement with cutting-edge AI technology and solutions
• Professional development opportunities to enhance your skills and career growth
• Collaborative company culture that values innovation and initiative
• Access to a network of professionals in the B2B SaaS industry
• Supportive environment encouraging proactive problem-solving and independent thinking

We are an equal opportunity employer and welcome applicants from all backgrounds.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.