24/7 Tech Support Analyst – Windows & Apps Helpdesk Alabang

UnitedHealth Group; Muntinlupa; On-site; Confidential; Full time

Job summary

UnitedHealth Group's Optum unit is looking for a technical support professional in the Philippines to resolve 24x7 issues, diagnose hardware, software, and network connectivity, and assist with enterprise applications such as MS Office, Tableau, and RightFax.

The role requires at least 1 year in a tech-support setting and excellent communication skills, with adherence to security policies and a structured work schedule.

Qualifications

• Graduate of at least a 4-year course.
• 1+ years as a technical support representative or in a tech-related role.
• Proven good communication skills.

Responsibilities

• Answer and resolve technical issues through calls that operates 24X7.
• Diagnose hardware, software, network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment.
• Troubleshoot product specific applications and corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.).
• Proficiently manage the resolution of inbound technical contacts; balancing customer service and issue resolution with call handle time goals.
• Translate complex technical concepts into easy-to-understand language for non-technical customers.
• Adhere to policies protecting PHI/PII and access to systems.

Skills

Technical support

Communication

Time management

Education

4-year degree

Tools

MS Office

Tableau

RightFax

Job description

UnitedHealth Group's Optum unit is looking for a technical support professional in the Philippines to resolve 24x7 issues, diagnose hardware, software, and network connectivity, and assist with enterprise applications such as MS Office, Tableau, and RightFax.

The role requires at least 1 year in a tech-support setting and excellent communication skills, with adherence to security policies and a structured work schedule.