24/7 Tech Support Analyst – Helpdesk & Troubleshooting

Optum, a UnitedHealth Group Company; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Optum is a global health services company leveraging technology to help millions live healthier lives. Join a team that connects people with care, pharmacy benefits, data and resources to support health outcomes.

The role provides 24x7 technical support via calls, diagnosing hardware/software/network issues in a Windows 10 environment, and guiding customers through practical solutions using a knowledge base. Strong communication and a 4-year degree are preferred.

Qualifications

• Graduate of at least a 4-year course
• 1+ years in a technical support or tech-related role
• Proven good communication skills
• Preferred: Industrial Engineering/Management, IT, CS, Computer Engineering

Responsibilities

• Answer and resolve technical issues through calls (24x7)
• Diagnose hardware, software, network issues incl. LAN/WAN/VPN in Windows 10
• Troubleshoot product and corporate applications (MS Office, Tableau, Rightfax, browsers)
• Record interactions in incident management system
• Adhere to PHI/PII data safeguarding policies
• Meet metrics for ticket quality, first call resolution, and adherence

Skills

Technical support

Customer service

Communication skills

MS Office Suite

Tableau

Rightfax

Java plug-ins

Education

4-year degree

Tools

MS Office Suite

Tableau

Rightfax

Java plug-ins

Job description

Optum is a global health services company leveraging technology to help millions live healthier lives. Join a team that connects people with care, pharmacy benefits, data and resources to support health outcomes.

The role provides 24x7 technical support via calls, diagnosing hardware/software/network issues in a Windows 10 environment, and guiding customers through practical solutions using a knowledge base. Strong communication and a 4-year degree are preferred.