Tech Support Analyst – Alabang (24/7 Support)

Optum Philippines; Muntinlupa; On-site; PHP 279,000 - 424,000; Full time

Job summary

Optum Philippines is hiring for a Technical Support Representative to join a global team delivering care through technology. The role involves resolving 24x7 calls, diagnosing hardware, software, and network issues in a Windows 10 environment, and supporting enterprise applications.

The ideal candidate has a 4-year degree and at least 1 year in a tech-related role, with strong communication skills and a commitment to customer service.

Qualifications

• Highest Educational Attainment: Graduate of at least 4-year course.
• Total years of experience: 1+ years as a technical support representative or in a tech-related role.
• Proven good communication skills.

Responsibilities

• Answer and resolve technical issues through calls that operate 24X7.
• Diagnose hardware, software, network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone.
• Troubleshoot product specific applications and corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.) with the use of a Knowledge Base and assign issues to the appropriate support group as needed.
• Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal.
• Adhere to policies and procedures regarding the safeguarding of protected information, such as PHI/PII and access to corporate systems.

Skills

Communication

Education

Bachelor's degree

Job description

Optum Philippines is hiring for a Technical Support Representative to join a global team delivering care through technology. The role involves resolving 24x7 calls, diagnosing hardware, software, and network issues in a Windows 10 environment, and supporting enterprise applications.

The ideal candidate has a 4-year degree and at least 1 year in a tech-related role, with strong communication skills and a commitment to customer service.