Tech Support & Pre-Sales Specialist

Miranda Hr; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Medical Reimbursement

Life Insurance

HMO

Holiday Gifts

Incentives

Job Training

Job summary

Miranda Hr is seeking an on-site Technical Support Specialist in Pasig to assist customers via phone, email, and chat. The role emphasizes resolving technical issues, documenting interactions in the CRM, and collaborating with product teams to enhance customer experience.

The ideal candidate has a high school diploma, 0–2 years of experience in customer support, strong CRM and English communication skills, plus public speaking and presentation abilities.

Qualifications

• High School Diploma or equivalent.
• 0–2 years in a customer support role.
• Strong CRM skills and excellent English communication.
• Effective public speaking and presentation abilities.
• Patience and empathy for customer concerns.

Responsibilities

• Provide efficient and effective technical support to customers via phone, email, and chat.
• Diagnose and resolve technical issues while ensuring customer satisfaction.
• Document customer interactions and technical issues in the CRM system.
• Collaborate with product and development teams to improve customer experience.
• Conduct product demonstrations and provide pre-sale technical support as needed.

Skills

CRM skills

English communication

Public speaking

Presentation abilities

Sales support

Pre-Sale technical support

Education

High School Diploma or equivalent

Tools

CRM system

Job description

Miranda Hr is seeking an on-site Technical Support Specialist in Pasig to assist customers via phone, email, and chat. The role emphasizes resolving technical issues, documenting interactions in the CRM, and collaborating with product teams to enhance customer experience.

The ideal candidate has a high school diploma, 0–2 years of experience in customer support, strong CRM and English communication skills, plus public speaking and presentation abilities.