IT Service Desk Analyst - Healthtech Support, Alabang

Optum, a UnitedHealth Group Company; Mimaropa; On-site; PHP 360,000 - 540,000; Full time

Job summary

Optum is seeking an IT Service Desk Analyst in the Philippines to support end users across remote and on-site environments. You will handle incident management, ticketing, and service requests with a focus on speed and quality.

The role requires 2+ years in IT Service Desk, familiarity with ServiceNow, O365, and telephony systems, plus strong communication to bridge technical and non-technical audiences.

Qualifications

• 2+ years of experience in IT Service Desk
• Knowledgeable in ticketing tools like ServiceNow
• Experience with remote tools, O365 apps and telephony systems
• Hands-on experience supporting IT Service Desk tools and systems
• Good interpersonal and communication skills across technical and non-technical audiences

Responsibilities

• Performs incident management response and restoration; prioritizes issues and fulfills service requests
• Documents data center troubleshooting and resolutions for knowledge sharing
• Understand technology functionalities and standard operating procedures
• Maintain up-to-date knowledge about deployed technology trends
• Suggests continuous service improvements via gap analysis
• Promotes healthy working relationships with peers and leaders
• Complys with policies and employment terms including transfers and shifts

Skills

IT Service Desk

Communication

Onsite reporting

Education

College degree

2+ years IT Service Desk experience

Tools

ServiceNow

Remote tools

O365

Telephony systems

Job description

Optum is seeking an IT Service Desk Analyst in the Philippines to support end users across remote and on-site environments. You will handle incident management, ticketing, and service requests with a focus on speed and quality.

The role requires 2+ years in IT Service Desk, familiarity with ServiceNow, O365, and telephony systems, plus strong communication to bridge technical and non-technical audiences.