Senior Problem Manager: End-to-End RCA & CSI Lead

Datamatics; Metro Manila; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Datamatics in the Philippines seeks a seasoned IT Service Management professional focused on Problem Management. You will oversee reactive and proactive problem activities, coordinate RCA studies, and drive continual improvements across its IT services.

The role requires strong ITIL expertise, broad technical knowledge across applications and infrastructure, and the ability to challenge SMEs while delivering actionable actions to reduce incidents and improve service reliability.

Qualifications

• Years in IT service management with 3+ years in problem management.
• Experience leading cross-functional investigations or RCAs.
• Ability to use service-management data and trend analysis for prioritization.

Responsibilities

• Coordinate SMEs across multi-vendor environments to drive end-to-end problem management.
• Translate findings into workarounds, Known Errors, and corrective actions.
• Identify systemic problems using data trends and initiate CSI initiatives.

Skills

ITIL PM knowledge

Investigation facilitation

Cross-functional coordination

Job description

Datamatics in the Philippines seeks a seasoned IT Service Management professional focused on Problem Management. You will oversee reactive and proactive problem activities, coordinate RCA studies, and drive continual improvements across its IT services.

The role requires strong ITIL expertise, broad technical knowledge across applications and infrastructure, and the ability to challenge SMEs while delivering actionable actions to reduce incidents and improve service reliability.