Tech-Savvy Call Center Agent | Growth & Bonuses

JobsAvenuePH; Mandaluyong; Hybrid; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive salary + performance bonuses

Paid training and clear career growth path

Supportive team and inclusive culture

HMO and other benefits

Job summary

A top BPO employer is seeking enthusiastic individuals for the role of Call Center Agent in Metro Manila. This position involves handling both inbound and outbound customer calls, resolving inquiries, and providing excellent service. Ideal candidates should be at least 18, have completed Senior High School, possess good English communication skills, and are willing to work onsite or in hybrid setups. Competitive salary, performance bonuses, and opportunities for career growth are offered.

Qualifications

• At least 18 years old.
• Completed Senior High School (or High School under the old curriculum).
• Good English communication skills.
• Basic tech knowledge (navigating computers, troubleshooting apps/devices).
• Willingness to learn and work in a fast-paced environment.
• Amenable to shifting schedules and working onsite or hybrid.

Responsibilities

• Handle customer concerns and questions via phone calls.
• Provide accurate information and resolve issues in a timely manner.
• Document customer interactions using internal systems.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a positive and professional tone in every interaction.

Job description

A top BPO employer is seeking enthusiastic individuals for the role of Call Center Agent in Metro Manila. This position involves handling both inbound and outbound customer calls, resolving inquiries, and providing excellent service. Ideal candidates should be at least 18, have completed Senior High School, possess good English communication skills, and are willing to work onsite or in hybrid setups. Competitive salary, performance bonuses, and opportunities for career growth are offered.