Data Center Site Operations TAC Lead - CAVITE(ST Telemedia GDC)

Globe Telecom; Cavite City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading telecommunications provider is seeking a Data Center Site Operations TAC Lead in Cavite. The successful candidate will manage and ensure smooth operations of the data center, responding to incidents and maintaining critical facilities. Ideal for those with a diploma in engineering and some experience in data center operations. This full-time role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• At least 1 year of relevant work experience in 24x7 DC or facility operations environment.
• Good knowledge in M&E and building facilities related systems.
• Meticulous team player with the ability to work under pressure in a fast-paced environment.

Responsibilities

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data center.
• Oversee and resolve all onsite operational incidents and major issues.
• Document and update all requests on the internal web portal ticketing system.

Skills

Knowledge of M&E and Network Critical Infrastructure

Good analytical skills

Ability to work under pressure

Education

Certificate or Diploma in IT/Computing/Electrical/Mechanical Engineering

Tools

CRACs

Chiller systems

PDUs

UPS systems

Job description

Data Center Site Operations TAC Lead - CAVITE(ST Telemedia GDC)

Join to apply for the Data Center Site Operations TAC Lead - CAVITE(ST Telemedia GDC) role at Globe Telecom

Data Center Site Operations TAC Lead - CAVITE(ST Telemedia GDC)

Join to apply for the Data Center Site Operations TAC Lead - CAVITE(ST Telemedia GDC) role at Globe Telecom

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At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Manages and services large scale 'in-country' data center infrastructure and facilities to ensure 24x7 operations in rotating shifts. Proactive coordination and escalation related to site operational issues and client’s requirements ensuring great customer experience at all times while also taking guidance and complying to STT GDC GDCO policies and standards.

STT GDC Philippines is a joint venture between Globe, Ayala and STT GDC.

ST Telemedia Global Data Centres is one of the fastest-growing data centre providers, headquartered in Singapore. With a global platform of data centres in the world’s major business markets of over 170 facilities across Singapore, the UK, India, China, Thailand, South Korea, Indonesia, Japan and the Philippines, STT GDC offers a full suite of best-in-class, highly scalable and flexible data centre solutions, connectivity and support services that best meet customers’ current and future colocation needs.

Responsibilities

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data center.
• Acts as Level 1 escalation point by overseeing and resolving all onsite operational incidents and major issues, respond & perform remote requests within SLA.
• Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.
• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implements best in class DC operations based on ITIL and industry practices.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policy and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting completed work.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports when required.
• Any other duties or project as assigned by the management.
  
  
  

Academic Qualifications

• Certificate or Diploma in IT/Computing/Electrical/Mechanical Engineering or related field
  
  
  

Professional Qualifications & Training

• Technical Training Certifications , Network Certifications or equivalent
  
  
  

Professional Background

• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of M&E and Network Critical Infrastructure
• Good knowledge in M&E and building facilities related systems, such as CRACs, Chiller, PDUs, UPS, Switchgears Ops, DX cooling, Network
• structure cabling, Security, etc.
• Meticulous team player with the ability to work under pressure in a fast-paced environment
  
  
  

Language Proficiencies

• English - spoken and written
  
  
  

Other Preferred Skill Sets

• Possess relevant facilities management and/or data center related certifications, such as ITIL, PMP, Uptime Institute and TIA-942
• Familiar with certifications standards, such as ISO 20000 / 22301 / 27001, 45001, 9001, Uptime Institute, TIA-942
• Good contractor management and collaboration skills to works with cross functional teams
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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