Client Success Associate | Renewable Energy Markets

Emapta Global; Makati; Hybrid; PHP 1,004,000 - 1,674,000; Full time

Benefits offered by this job

Night differential pay

Sign-on bonus

Premium Makati office location

Salary advances

Job summary

Emapta Global is seeking a Lead Client Success Associate for Renewable Energy Markets to manage onboarding, certification, registry activation, and portfolio support across U.S. programs.

This hybrid role combines client success, operations, and cross-functional collaboration to drive strong outcomes for energy clients and partners. You'll own workflows from initial application to ongoing support, coordinate with internal teams, and ensure accurate data across systems while aligning with U.S.

Qualifications

• Bachelor's degree or equivalent professional experience.
• At least 2 years in client onboarding, operations, customer success, account or portfolio management, or related areas.
• Strong written English for client-facing interactions.
• Ability to manage multiple cases, accounts, or projects simultaneously.
• Proficiency in Excel and business systems (CRMs, workflow tools).

Responsibilities

• Own client workflows from onboarding through activation and ongoing support.
• Process applications and ensure SLA-timed completion.
• Proactively track requirements and follow up with clients and partners.
• Maintain ownership of cases through resolution.
• Ensure data accuracy in internal systems and platforms.
• Guide clients through platform usage and program requirements.

Skills

Client onboarding

Customer success

Account management

Energy operations

SaaS onboarding

English communication

CRM systems

Time-zone coordination

Education

Bachelor's degree or equivalent

Tools

Salesforce

Jira

Zendesk

ServiceNow

SAP

Fenergo

Job description

Lead Client Success Across High-Value Renewable Energy Markets

Renewable energy markets depend on exceptional client operations, trusted relationships, and precise execution across every project milestone. The Client Success Associate | Renewable Energy Markets owns critical workflows spanning onboarding, certification, registry activation, and portfolio support across U.S. programs. Your expertise helps renewable energy participants navigate complex market requirements while strengthening client outcomes and operational performance. With Emapta, Top 1% talent gains a Top 1% experience through global exposure, premium benefits, continuous development, career stability, and long-term opportunities.

Job Overview

• Employment Type: Full-time
• Shift: Night Shift. Consecutive Days Off
• Salary: Up to PHP150,000 (based on skills, experience, and expertise) + 10% Night Differential Pay + Sign-On Bonus (equivalent to half-month salary)
• Work Setup: Hybrid - 3 days onsite and 2 days WFH, Makati

Qualifications

Required Qualifications

• Bachelor's degree or equivalent relevant professional experience
• At least 2 years of experience in one or more of the following areas: client onboarding, client operations, customer success, account or portfolio management, energy operations, renewable-energy operations, financial services operations, KYC/onboarding operations, project coordination, transaction operations, regulatory or certification workflows, or SaaS implementation
• Demonstrated ownership of end-to-end operational or client workflows
• Strong written English communication skills, particularly for client-facing interactions
• Strong attention to detail and ability to review documentation accurately
• Ability to manage multiple cases, accounts, projects, or client portfolios simultaneously
• Ability to work with complex procedures, changing requirements, and multiple stakeholder groups
• Proficiency in Excel and business systems such as CRM, workflow-management, ticketing, or account-management platforms
• Ability to work in alignment with assigned U.S. customer time zones

Preferred Qualifications

• Experience in renewable energy, energy markets, utilities, environmental commodities, solar, clean energy, power generation, oil and gas, infrastructure, or financial markets
• Experience working for or supporting organizations such as Shell, Chevron, Vestas, GE Vernova/GE Renewable Energy, First Balfour, Macquarie, Siemens Energy, Schneider Electric, ABB, ENGIE, ACEN, AboitizPower, First Gen, Meralco, Fluence, Ørsted, TotalEnergies, BP, or similar energy, infrastructure, or financial-market organizations
• Experience with CRM or workflow tools such as Salesforce, Jira, Fenergo, SAP, Zendesk, ServiceNow, or similar systems
• Exposure to client portfolios, operational dashboards, reporting, or performance metrics

What You'll Do

End-to-End Workflow Ownership (Non-Negotiable)

• Own assigned client and renewable-energy workflows from initial application or onboarding through certification, registry setup, account activation, and ongoing support
• Process renewable-energy project applications accurately and within established service-level timelines
• Track outstanding requirements, follow up proactively with clients and partners, and ensure cases move forward without unnecessary delays
• Maintain ownership of assigned cases through resolution rather than rely solely on handoffs to other teams
• Ensure client, asset, account, and transaction data remain complete, accurate, and properly maintained within internal systems
• Process applications, review outstanding information, support certification, and register certified systems

Renewable Energy Market & Regulatory Operations

• Develop working knowledge of SREC, REC, AEC, and other renewable-energy markets across assigned U.S. states
• Learn and apply state-specific renewable-energy certification requirements, procedures, documentation standards, and program rules
• Support solar and renewable-energy systems through state certification and registration with the appropriate tracking registry
• Understand how system owners, solar installers, project developers, and other market participants interact within SREC, REC, AEC, and other renewable-energy programs
• Monitor changes in procedures, requirements, or market rules and adapt operational workflows accordingly
• Support the onboarding of new clients, renewable-energy assets, and project portfolios into internal systems
• Guide clients through application requirements, account setup, platform usage, and the overall managed solutions process
• Help clients understand and manage their online accounts, renewable-energy assets, account status, and transaction-related activity
• Manage multiple client accounts, projects, or portfolios simultaneously while maintaining accuracy and responsiveness
• Proactively identify issues that may affect client onboarding, project certification, asset registration, or payment processing

Cross-Functional Problem-Solving

• Partner with internal Operations, Product, Technology, Finance, Data, and Client Success teams to resolve workflow, system, or data issues
• Investigate discrepancies involving applications, accounts, asset information, transactions, payments, or registry status
• Escalate complex issues appropriately while maintaining ownership of the client experience and overall resolution
• Identify recurring process gaps and recommend improvements to reduce errors, improve turnaround times, or enhance the client experience
• Support tests, process changes, new market launches, or system enhancements as needed

Data-Driven Execution & Operational Excellence

• Use data, reports, dashboards, and case-level information to prioritize workload and identify risks or bottlenecks
• Track operational metrics such as application turnaround time, backlog, client response time, error rates, onboarding completion, and case resolution
• Use measurable outcomes to evaluate process quality and service performance
• Maintain high levels of accuracy in documentation, data entry, application processing, and account administration
• Identify opportunities to improve workflow efficiency, process consistency, or service quality

Client Communication

• Provide prompt, accurate, and professional client support primarily through email and digital channels
• Explain complex regulatory, operational, or technical information in a clear and easy-to-understand manner
• Communicate case status, missing requirements, next steps, and resolution paths clearly to clients and partners
• Demonstrate structured communication when discussing issues, including the ability to explain the situation, actions taken, reasoning, and outcome
• Day 1 HMO coverage with free dependent
• Competitive Salary Package plus Sign-on Bonus (equivalent to half-month salary)
• Night differential pay to maximize your earnings
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves (including 5 convertible to cash)
• Mentorship and exposure to international leaders and teams
• Diverse and supportive work environment

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.