Team Manager - Gaming Support (Onsite, Night Shifts)

Sutherland; Palayan; On-site; PHP 550,000 - 750,000; Full time

Job summary

Sutherland in Palayan, Philippines, is seeking a leadership-oriented Team Manager to guide a 18–20 member customer service team on night shifts onsite.

You will drive performance metrics, manage attendance and coaching, build client relationships, and report on data-driven results to sustain quality and customer satisfaction. A Bachelor's or Associate degree is preferred; strong leadership and time-management skills are essential. Experience with online gaming programs is a plus.

Qualifications

• Experience leading a team of 18–20 associates.
• Strong customer-orientation when managing communications and issues.
• Ability to manage multiple schedules, meetings, and initiatives.

Responsibilities

• Impact the business by driving results aligned with goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
• Manage administrative responsibilities such as attendance tracking and queue administration.
• Influence the lives of others by developing, training, and managing team members.

Skills

Leadership

Team management

Customer service

Communication

Time management

Performance metrics

Education

Bachelor’s degree or Associate degree preferred

Job description

Sutherland in Palayan, Philippines, is seeking a leadership-oriented Team Manager to guide a 18–20 member customer service team on night shifts onsite.

You will drive performance metrics, manage attendance and coaching, build client relationships, and report on data-driven results to sustain quality and customer satisfaction. A Bachelor's or Associate degree is preferred; strong leadership and time-management skills are essential. Experience with online gaming programs is a plus.