Team Manager (Assistant Manager Level) Onsite Cebu

CP360; Cebu City; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

HMO Medical Insurance

Dental Coverage

Paid Time Offs

13th-Month Pay

Leadership Development Training

Job summary

ContactPoint360 in Cebu is seeking an experienced Team Manager (Associate Manager) to work with the Operations Manager and coordinate projects for efficient customer service delivery. You will lead call centre teams, ensuring top-notch service via phone and email, while guiding teams through performance improvements.

The role requires 1-2 years in team management, excellent communication across levels, and strong coaching for leadership development.

Qualifications

• 1-2 years of experience as Team Manager/Associate Manager
• Ability to communicate, present, and influence credibly and effectively at all levels including C-level executives
• Ability to manage multiple Team Leaders and projects with attention to detail
• Excellent listening, negotiating, and presentation skills
• Excellent written and verbal communication skills

Responsibilities

• Manage the daily operation of the call center to ensure service delivery standards are met
• Lead as the main point of contact for client and company matters
• Ensure timely delivery of solutions according to customer needs
• Communicate progress of initiatives to internal and external clients
• Forecast and track key account metrics
• Assist with high severity requests or escalations
• Analyze performance and identify improvement areas
• Coach and mentor team leaders and support their development
• Assist in managing impact of new products/services on customer levels of service

Skills

Team management

Communication skills

Presentation skills

Influence at all levels

Job description

Join our CP360 Family, today!

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together!

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Job Summary Purpose:

We are seeking an experienced Team Manager (Associate Manager) who will work closely with the Operations Manager and help him to develop, coordinate, and plan projects and programs. Who would also assist in managing Call Centre teams to ensure efficient service to customers and advisers via telephone and correspondence inquiries.

Key responsibilities:

• Manage the daily operation of the call center to ensure service delivery standards are met and maintained in line with company defined objectives.
• Operate as the lead point of contact for any and all matters specific to the client and the company.
• Ensure the timely and successful delivery of company's solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external clients/customers.
• Forecast and track key account metrics.
• Assist with high severity requests or issue escalations as needed.
• Conduct analysis of performance and identification of improvement areas.
• Coaching and mentoring team leaders while assisting in their training and development.
• Assisting to manage the impact to new products and services on levels of customer service.

Key requirements:

• 1-2 years of experience as Team Manager/Associate Manager
• Ability to communicate, present, and influence credibly and effectively at all levels of the organization, including C-level executives.
• Ability to manage multiple Team Leaders and projects at a time while paying strict attention to details.
• Excellent listening, negotiable, and presentation skills.
• Excellent written and verbal communication skills.

What's in it for you?

• Great base salary
• HMO Medical Insurance
• Dental Coverage
• Paid Time Offs
• 13th-Month Pay
• Career & Leadership Development Training Programs
• Corporate Employee Discounts on Partnered Stores

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s in our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.