Team Leader (Telco Sales Chat) - Quezon City Site

AFNI PHILIPPINES, INC.; Quezon City; In loco; PHP 391.000 - 614.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-site role

Descrizione del lavoro

AFNI Philippines, Inc. seeks a Team Leader to oversee entry-level supervisory duties and to support and develop agents in a Commonwealth, Quezon City site.

The role focuses on executing performance improvement strategies to achieve department and team goals, while monitoring representative calls, quality, and providing performance-related coaching and feedback.

Competenze

• 2-3 years of experience as Team Leader.
• Experience in handling Telco Sales program preferred.
• Amenable for Graveyard/Shifting schedules.
• Willing to work in Commonwealth, Quezon City.

Mansioni

• The Team Leader handles entry-level supervisory duties and agent development.
• Executes performance improvement strategies to meet department and team goals.
• Monitors calls, quality, and coaching with feedback.

Conoscenze

Team Leadership

Coaching & Feedback

Shift Work

Descrizione del lavoro

The Team Leader is responsible for entry level supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing feedback.

Minimum Hiring Requirements:

• 2-3 years of experience as Team Leader

• Candidate with experience in handling Telco Sales program is preferred.

• Amenable for Graveyard/Shifting schedules.

• Willing to work in Commonwealth, Quezon City