Team Leader - Sales

AFNI PHILIPPINES, INC.; Philippines; On-site; PHP 558,000 - 893,000; Full time

Job summary

AFNI PHILIPPINES, INC. is seeking a dynamic Sales Team Leader to lead a high-performing sales force in Commonwealth, Quezon City, Metro Manila. This full-time role bridges senior management and frontline reps, focusing on revenue growth and excellent customer service.

You will recruit, train, and coach team members, set targets, monitor performance, and communicate results to leadership to identify opportunities for improvement and escalation when needed.

Qualifications

• Bachelor's degree preferred in sales or business administration.
• Proven experience leading sales teams to meet targets.
• Strong coaching and mentoring abilities.

Responsibilities

• Lead, supervise and motivate a sales team to achieve targets.
• Set performance KPIs and monitor progress with coaching sessions.
• Develop and implement strategies to drive revenue growth.
• Maintain high standards of customer service and compliance.
• Recruit, train and onboard new team members; report to management.

Skills

Sales Team Leadership

Coaching & Mentoring

CRM proficiency

Communication

Performance management

Education

Bachelor's degree in sales or business

Tools

CRM software

Job description

About the role

AFNI PHILIPPINES, INC. is seeking a dynamic and experienced Sales Team Leader to join our growing organization. This is a full-time position based in Commonwealth, Quezon City, Metro Manila. As Sales Team Leader, you will be responsible for leading, motivating and developing a high-performing sales team whilst driving revenue growth and achieving ambitious sales targets. This role is central to our business success, bridging the gap between senior management and our frontline sales representatives to ensure exceptional customer service and sales performance.

Key responsibilities

• Lead, supervise and manage a team of sales representatives, fostering a positive and productive working environment
• Set clear performance targets and key performance indicators for team members, ensuring accountability and continuous improvement
• Conduct regular one-to-one coaching sessions and performance reviews to support professional development and identify training needs
• Monitor team performance metrics and provide constructive feedback to drive sales success and customer satisfaction
• Develop and implement effective sales strategies and tactics to meet and exceed revenue targets
• Maintain high standards of customer service by ensuring team compliance with company policies and procedures
• Recruit, train and onboard new sales team members, fostering a culture of excellence and continuous learning
• Communicate effectively with senior management regarding team performance, challenges and opportunities
• Handle escalated customer issues and complaints with professionalism and resolution-focused approach
• Analyze sales data and prepare reports to identify trends, opportunities and areas for improvement

What we’re looking for

• Proven experience as a Sales Team Leader or Supervisor in a call centre or customer service environment
• Demonstrated ability to lead, motivate and develop high-performing teams to achieve sales targets
• Strong sales acumen with a track record of meeting or exceeding revenue goals
• Excellent communication and interpersonal skills with the ability to influence and inspire others
• Proven coaching and mentoring abilities, with a commitment to employee development
• Sound knowledge of sales techniques, customer service best practices and industry standards
• Proficiency in using CRM systems and sales management software
• Strong analytical and problem-solving skills with attention to detail
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Professional demeanor, reliability and strong work ethic
• Bachelor's degree or equivalent professional experience in sales, business administration or related field (preferred)

What we offer

AFNI PHILIPPINES, INC. is committed to creating a supportive and rewarding workplaces for all employees. We offer competitive compensation packages, opportunities for career progression and professional development. We foster a collaborative team environment where your contributions are valued and recognized. We provide ongoing training and coaching to support your growth as a leader. Additionally, we offer health and wellness benefits to support the wellbeing of our team members, and we maintain a positive workplace culture that encourages innovation and excellence.

About us

AFNI PHILIPPINES, INC. is a leading provider of customer experience solutions and contact centre services. We are dedicated to delivering exceptional customer service and innovative business solutions to our clients across various industries. Our mission is to empower our teams to deliver outstanding results whilst maintaining the highest standards of professionalism and integrity. We believe in investing in our people and creating a workplace where talent can thrive. With a strong commitment to excellence, we have established ourselves as a trusted partner for organisations seeking reliable and professional customer service and sales support.