TEAM LEADER - RESTAURANT

HRK Consulting Corporation; Biñan; On-site; PHP 223,000 - 335,000; Full time

Job summary

HRK Consulting Corporation in Biñan, Laguna, Philippines seeks a proactive Team Lead to supervise daily operations in our food service environment. You will lead, train, coach, and motivate staff, schedule shifts, assign tasks, and resolve conflicts to keep service smooth and warm for guests.

Responsibilities include ensuring food safety, quality, sanitation, inventory oversight, and excellent customer service.

Qualifications

• Strong leadership and communication abilities.
• Ability to motivate and lead a team effectively.
• Excellent customer service skills.

Responsibilities

• Lead, train, coach, and motivate team members.
• Schedule shifts and ensure all shifts are properly staffed.
• Assign tasks and delegate responsibilities.
• Resolve conflicts between staff members.
• Oversee daily operations to ensure smooth and efficient production and service.
• Monitor performance and productivity, and identify areas for improvement.
• Help with daily tasks, including customer service.
• Monitor and manage inventory and ordering supplies.
• Ensure equipment is maintained and functioning correctly.
• Enforce food safety, sanitation, hygiene, and quality control.
• Ensure compliance with health and safety regulations and company policies.
• Monitor and record food temperatures.
• Ensure exceptional customer service and guest satisfaction.
• Resolve customer complaints and address concerns.
• Liaise with management and other departments (supply chain).
• Communicate openly with team and management.

Skills

Leadership

Communication

Problem-solving

Team motivation

Customer service

Attention to detail

Working under pressure

Adaptability

Physical stamina

Basic computer skills

Tools

Basic computer skills

Job description

Job Description

• Team management:
• Lead, train, coach, and motivate team members.
• Schedule shifts and ensure all shifts are properly staffed.
• Assign tasks and delegate responsibilities.
• Resolve conflicts between staff members.
• Operations and performance:
• Oversee daily operations to ensure smooth and efficient production and service.
• Monitor performance and productivity, and identify areas for improvement.
• Help with daily tasks as needed, including food preparation and customer service.
• Monitor and manage inventory, ordering supplies as necessary.
• Ensure equipment is maintained and functioning correctly.
• Quality and compliance:
• Enforce and maintain high standards for food safety, sanitation, hygiene, and quality control.
• Ensure compliance with relevant health and safety regulations and company policies.
• Monitor and record food temperatures.
• Customer service:
• Ensure exceptional customer service and guest satisfaction.
• Resolve customer complaints, answer questions, and address concerns.
• Communication:
• Liaise with management and other departments, such as supply chain.
• Communicate openly with team members and management.

Job Qualifications

• Strong leadership, communication, and problem-solving skills.
• Ability to motivate and lead a team effectively.
• Excellent customer service skills.
• Strong attention to detail, especially regarding food safety and sanitation.
• Ability to work well under pressure and adapt to changing situations.
• Physical stamina, including standing for long periods and lifting.
• Basic computer and math skills may be required.