Quality Analyst - Process & Coaching Leader

Transcom; Bacolod; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

Job summary

Transcom is seeking a Quality Analyst for our Bacolod site. This role is key in ensuring quality monitoring aligns with client agreements and internal processes. You will work closely with Team Leaders to improve quality standards and coaching practices.

The ideal candidate has experience in quality operations and excellent analytical skills. Benefits include Day 1 HMO, allowances, and various incentives.

Qualifications

• Experience in a Quality or Operations department.
• Proficiency in basic mathematics for reporting and analysis.
• Experience in monitoring and providing behavioral feedback.

Responsibilities

• Ensure quality monitoring aligns with contractual agreements.
• Lead and coach participants in monitoring execution.
• Maintain accurate records and conduct analysis of results.

Skills

Quality monitoring

Basic mathematics

Monitoring skills

Coaching skills

Time management

Fluency in English

Job description

Transcom is seeking a Quality Analyst for our Bacolod site. This role is key in ensuring quality monitoring aligns with client agreements and internal processes. You will work closely with Team Leaders to improve quality standards and coaching practices.

The ideal candidate has experience in quality operations and excellent analytical skills. Benefits include Day 1 HMO, allowances, and various incentives.