Team Leader - Operations

JLL; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

JLL in the Philippines is seeking an experienced operations leader to assemble and guide a team, establish efficient procedures, and align activities with company goals. You will monitor process stages, drive stakeholder discussions, and optimize delivery performance.

You will coach team members, manage resources, and generate actionable insights from performance data, contributing to continuous improvement and operational excellence across services.

Qualifications

• Minimum of two years of operations leadership and management.
• Excellent verbal and written English communication skills.
• Advanced proficiency in computer functions within MS Office Suite.
• Strong administrative skills in organization and time management.
• Good reporting, analytics and presentation skills.
• Willing to work on shifting/rotating schedules.
• Experience in supporting UK/US-based services is an advantage.

Responsibilities

• Manage the team to ensure that service delivery standards are maintained.
• Be the single point of contact for team members on all operational issues.
• Conduct regular feedback and coaching sessions with each team member and run regular team meetings.
• Assist with new hire training and nesting, and the development and maintenance of policy and process documentation.
• Support other leaders and foster a collaborative culture among peers.
• Develop and maintain collaborative relationships with stakeholders.
• Provide recommendations for continuous improvement and lead/assist with operational excellence programs.
• Manage retention of talent and monitor attrition levels.

Skills

Operations leadership

English communication

MS Office

Organization & time management

Reporting & analytics

Flexible schedules

UK/US support experience

Education

Bachelor’s degree

Job description

What this job involves

Standing at the forefront of team delivery.

As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group. This role demands efficient team management skills, which you will exhibit by identifying the team’s objectives and allotting resources to achieve optimal results and meet the company’s goals. You will take the lead in managing and monitoring the different stages of the processes as well as facilitating discussions, analyses and meetings with stakeholders.

Duties and Responsibilities

• Manage the team to ensure that service delivery standards are maintained
• Be the single point of contact for team members on all operational issues
• Conduct regular feedback and coaching sessions with each of your team members as well as run regular team meetings
• Assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation
• Assist and support other leaders and solicit a team culture between your peers
• Develop and maintain a collaborative relationship with all stakeholders
• Provide recommendations for continuous improvement and lead/assist with the implementation of operational excellence programs
• Manage retention of talent and keep attrition levels to acceptable standards
• Provide reporting and data insights on team performance

Skill and Experience Qualifications

• Minimum of two years of operations leadership and management
• Excellent verbal and written English communication skills
• Advanced proficiency in computer functions within MS Office Suite
• Strong administrative skills in organization and time management
• Good reporting, analytics and presentation skills
• Willing to work on shifting/rotating schedules
• Experience in supporting UK/US-based services is an advantage
• Bachelor’s degree preferred

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.